I had a couple mess ups, but the staff quickly corrected any issues.
kim w | First ImpressionsSelf Storage Units in Davenport, IA, 52806
U-Haul Moving & Storage of West Davenport
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had lost my key and needed the lock removed, I called Mon afternoon to inquire if I needed to come in that evening or if it would be able to be done before my movers arrived at 8am Tuesday. I was informed that it would be a $50 charge which I was fine with, and that Tuesday morning would be fine. I arrived before 8am and was told very rudely "Well I can tell you that it absolutely will not be done right now ". I explained to her that I have movers on the way and that i specifically called the night before to make sure this would not be an issue. After letting out an exasperated sigh she said "well it's $50". I handed her $50 and she said "I'll try to find someone to do it" I went to wait for the movers and after they had been there for 5-10 minutes I went back up front to find a guy (Eric?) Standing behind the counter so I asked him if he was told I needed the lock cut, he said he was but then proceeded to tell me that usually there's a note to let them know ahead of time. I do not know why there was no note left. I let him know I had movers there waiting to get into the unit and I'm paying them $150/hrs. He then took 30 minutes to remove the lock. I found the attitude and lack of urgency in both employees to be very unprofessional especially when I had done my part to make sure this was not going to be an issue. On top of the $50 fee to remove the lock it cost me $75 for my movers to stand there and wait.
Lisa D | Overall ExperienceThank you all for your help and support!!!
Kevin L | Overall ExperienceI would say all the team members were great except for one person that was a complete moron. Everyone else was knowledgeable and so helpful. They really care about people and go out of their way to help.
Tonya A | Overall ExperienceThank you
Brenda T | Overall ExperienceI went there to return my truck and met a man named Donavan that worked there, Donavan is a kind and friendly man that take his time to go beyond and help people that need help like me and my family. Thanks for your help Donavan, Employee like you will bring more customer in the future and beyond.
Kiet N | First ImpressionsVery clean and well maintained. User friendly building and storage room access. Staff was awesome to work with.
Nathan R | Overall ExperienceI will never use another company other than U HAUL again. I hired a company that was supposed to send me “professional movers” and it was one of the worst experiences of my life. I-haul was helpful and understanding of the mess I was in after those movers ripped me off. The only thing I would suggest is to have more available equipment, especially the bigger trucks. They were unavailable in most areas where I lived before and it was very hard to even get a trailer to haul. Just need more equipment because apparently most people prefer to use U-hauls services.
HEATHER E | First ImpressionsGreat service!
jacalyn p | Overall ExperienceThe staff are some of the nicest and friendliest!! So appreciative of how helpful they were in every interaction whether it was renting equipment or having to do with our storage unit.
Becca N | Overall ExperienceI love the perk of having to arm and disarm my room before entering the building. That makes me feel that my belongings are safer than at any other storage facility.
SONYA T | First ImpressionsThank you for the great service.
LaToya W | Overall ExperienceI wasn’t gonna be there that long, but I end up being there two years.
Natalie L | Overall ExperienceThe staff was very helpful
james j | Overall Experience