Very happy with the unit, but even with a reservation, was told there was no unit available. They kept looking and found the one I had reserved was not prepared for a new tenant, but thankfully rented it to me anyway since urgently needed. I was very unhappy with the online closure process. Only allowed one pic to be uploaded while requesting 3 and still sent me an email reminder of payment due after I had sent in the closure info....you could use some IT updates! Otherwise, Uhaul is great. Laura dun

Lock was supposed to be provided. Can’t reach local office by phone. customer service helpful but said they would call me back and they never contacted me.

No lock waiting in unit, as stated. Caused a hassle. Bottle of pee waiting instead. Not swept.

Staff was always great and happy to help. Customer Service was excellent.

They never answer the phone at the Eureka location I've been calling them for 3 days The manager was to call me on Monday Never heard from him There's never anyone around Not the case st other locations Still waiting for his call to let them know my storage was emptied on Aug 3

Staff there is very hard working. They are constantly running around multi tasking. They are great. Maybe additional staff would be helpful for those guys.

getting in and out of location was sometimes difficult. due to parking of trucks and other storage options. there were 2 times in just a couple months where I had to go to office to have them move stuff so I could get out with my truck and trailer. other than that I would very much rent again

My only reason for 4 star is that I was told twice from two different agents when I picked up the truck and returned it that the reservation I had for a storage unit was not available. When I objected they checked more carefully and saw it still needed to be cleaned but the cleaning was minimal and I insisted we would accept it as is. It was the very last unit and I desperately needed it. Thank you, Uhaul. I had a great experience in the long run.

My move from Colorado to California under rather stressful circumstances was rather difficult but when I came to check in my trailer so that I could get the truck unloaded, I was met by Shannon. She was so friendly and helpful . The facility did not have the 10x15 unit I reserved and at this time, there wasnt even a 10x10 , so a 20' truck packed to the brim couldnt be unloaded. Sol was helping me in the office and remembered someone had moved out without checking out. He contacted the people regarding the unit and success! He went above and beyond customer service. Everyone was very helpful, friendly and more than willing to help with my situation. I've used Uhaul before and will use it again. Thank you

Good luck canceling your storage unit with this team! They still have me running in circles and jumping hoops.

in these days is a virus staff was helpful and friendly as possible. Check-in went relatively smoothly although there is a waiting line because the virus once again. The card lock that they have instead of punching in numbers is awesome. And the storage units look almost new I even had one with a freshly painted floor

everyone was helpful The trailer was in good shape and clean. The u-haul phone system seems to be confusing. When you call the local dealer listed on the web site you get routed to u-haul central office.

The employees were very helpful and knowledgeable.

Everything was great

Awesome service. Even when it was busy, I barely had to wait to be helped. Renting and returning were painless.

The Staff was extremely helpful and understanding any time I felt I needed to make a change. Very accomodation! Thanks to ALL of them!!!

My storage unit was moldy & ruined my furniture. Staff was unhelpful, girl handed me a brochure & told me to call cust svc. I wasnt refunded for the 3 wks of unused time. STAY AWAY FROM THE STORAGE.

Thank You

The staff was unable to close my contract, and still to this day I am receiving notices that there is a late fee on a unit that I vacated before the first. A lot of incompetence.

Made a reservation, staff was helpful and friendly.

Staff was very nice and helpful. Units are clean and maintained well.