Most of staff was rude.prices are way to high for unit's.very high turn over rate with employees.rain water pours of roof in front of unit.very poor place over all.
Joe P | Overall ExperienceSelf Storage Units in Evansville, IN, 47714
U-Haul Moving & Storage of Evansville
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I rented a 8X10 unit for 2 months. The place is very secure and clean. My disaapointment is with company's policies. Extra charge for after hours access, return U Haul's complimentary lock upon vacating the unit, misleading size of storage unit are a few of my complaints.
SANJEEV S | Overall ExperienceVery secure, but I had zero light in or around my unit. I had to use a flashlight everytime I accessed it. Other than that my experience was great for the years I needed it. No issues
CHRISTOPHER P | Overall ExperienceSome of the employees were not very friendly but there were some that were very helpful and very friendly
tanya a | Overall ExperienceI wasn’t provided all of the information needed. Got there and sounded the alarm no one told me I had to enter a code outside the door .
Sonja B | First ImpressionsA few people are not professional
Niki B | Overall ExperienceGreat quality climate controlled indoor units at a good price. Office usually closes around 7 or 8pm. You can pay $10 extra per month for 24 hour access which was worth it for me. The staff are super kind and friendly and work with you. They aren’t ruthless like some storage places who will just auction your stuff off if you’re one month behind. They communicate with you and worked with me once when I was in a bind. They are extremely kind and I would recommend them to anyone! Bonus that you can have storage and rent a truck/ van/ box truck at the same time for cheap! They also have a loading dock at the unit which makes moving things in or out easier.
Ashley A | Overall ExperienceMiranda and Jordan were very helpful throughout our time with U-Haul. We are very grateful
Lorie C | Overall ExperienceExcellent service. Everyone was very helpful
Janet W | First ImpressionsJohn has been the most helpful, every time I've gone and needed anything.
Douglas E | Overall ExperienceUnprofessional staff!! Which made me be very nasty and angry with a staff member!! Need more training on how to handle customers. Everyone not a child & will not tolerate that kind of behavior from any adult on or off one’s job! I’ve paid over $2k and to be treated so poorly !!! I wouldn’t recommend this location to my enemies or the devil himself. She thought we were young girls but, turned out I was the child’s mother who she thought she was going to try and pick on til I had to step out of character about my child and unit I’ve been paying on for my daughter and grandchildren. Not only did I drive 14hrs from Florida to Evansville, but I did so sick ,throwing up etc !! Imagine being asked several dumb questions about a dumpster that you lease from vs just simply asking do you have a unit with us!! Stupid girl pulled up being the dumbest girl! Said; you can’t use your our trash?! What? Couldn’t tell me how much using the trash would cost but, told me she could charge me “WHATEVER “ she’d liked?! Excuse me?! I think not. That’s not how it works. She’s has no power to charge me “WHATEVER SHE FEELS = RACIST VS BY THE BOOK. I recorded all for my own personal records. Then told me after I asked her to close my storage out & give me my contract she still didn't give me a total on dumpster! Waiting on a SURPRISE BILL TO SEND TO SCOTT DANKS OVER AT DANKS & DANKS. To save my aaa I took pictures of hallways used, storage space clean and clear, donations that (STAFF ) hurry up and took home! I came back at 8a and all my donations were taken sept my grandson toddler bed. EPD was called because, I told her to do so because I felt threaten. Law student and I will not be mishandled /harassed or my child by staff or not a soul. Mind you we had to check out and all could’ve been resolved at the counter but, nope she wanted exactly what she got. Pay for trash was never the problem! It was the first 2-3 dumb questions vs just asking us do we have a unit with Uhaul. Hire knowledgeable people for future reference. Funny part is she thought I was a young girl like my 25yo daughter but I’m so not!! I just look youthful/w 3 adult children. 2 white girls approached two black girls !! Mom & daughter not two blk girl friends on bologna. Mom & daughter handling business to get back on the highway to Florida. Money was never the issue! I drive a $150k car ?!? Home $800k seriously people!!! lol
Theresa C | Overall ExperienceN/A
TELLIS L | First ImpressionsCouldn’t done it without you I appreciate the service ❤️
DARRION K | Overall ExperienceOnly thing that bothers me is I turned the one way truck in a day and a half early and they said that I didn't get anything back for that but I bet they rent it early
Cody D | Online Move InI found the facility to be clean and safe , the staff seams to have gotten more professional and skilled that is greatly appreciated
Tony J | Overall Experience