Jeannette, the G. M., is AWESOME!! She's kind, thoughtful, knowledgeable, quick, and efficient, getting my unit assigned, shown, explained, etc.!! She's DEFINITELY an asset to Uhaul and I hope the Uhaul corporation is wise enough to MAKE SURE they treat her well to KEEP HER running the downtown Firt Wayne, IN location! Be smart Uhaul...pay her well to KEEP HER!! Sincerely, Carole Lyn Brown
Carole B | First ImpressionsSelf Storage Units in Fort Wayne, IN, 46803
U-Haul Moving & Storage of Downtown
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- 3.5 Average Customer Rating
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The female manager called me after the first month telling me to.come and remove the lock on my unit. I told her I would not and she said she would have to charge me..to which I agreed and she then asked when would I be moving out because I said I was moving out. Which I never did and then she hung up on me. This same manager over charged me by a full day while the truck sat on the lot the entire time she says I was late. I was parked there on site. She charged the full day and the insurance. And I asked her what you do first. And she said I was fine to do.it.later..making it late at that time. She was very dishonest and very rude.
CHRISTOPHER C | Overall ExperienceWhen I was on the website trying to rent a unit it would not upload my selfie, front or back of my ID. I tried 8 times I did everything from turning my phone off and back on to make sure it wasn't my phone I know it wasn't cause it's brand new but did it to see if that would fix it, I closed the website and started all over multiple times made it would not upload non of my pictures for 2 hrs I tried and tried cause I had to have the unit that day cause I moved out of my apartment and I had nowhere to but my belonging and I had to have a unit at that location because it's not even a 1/2 mile from where im staying til I find another place to rent
William M | Online Move InMs. Janeth Hogle went above and beyond to make sure we our needs were met. We would be using their facilities if ever needed again.
PAMELA R | Overall ExperienceGreat place
Terry G | First ImpressionsWell I feel y'all need to work on the pay if someone don't need the storage for a whole month should not be charged full price.
Michelle W | Overall ExperienceI was helped immediately, told exactly what was available, allowed to preview the unit. I was also processed promptly & effectively instructed on how to enter & exit my unit. Exceptional customer service to say the least.
Damionne N | First ImpressionsJeanneth was very helpful over the phone and in person with helping me find a quick and easy solution to store my over sized couch and ottoman during a last minute move fiasco. You can definitely tell that she is passionate about helping customers with their storage needs. She even took the time to explain everything to me and welcomed me to Fort Wayne ! If I have more storage needs in the future, I would definitely go to this location. Thanks Jeanneth for being patient with me and my oversized couch !!!
Arnett M | First ImpressionsThank You
Anita M | Overall ExperienceThere was a lot of drug activity and human trafficking in the facility.
CHRISTINA F | Overall ExperienceA little more expensive than other storage facilities.
RANDY S | First ImpressionsI had this storage since 2021 and I was and still am very well pleased. I wish all storages could have been like this. Thank you for keeping my items safe! Especially thank you for your awesome customer service skills!!!
Barbara P | Overall ExperienceGracias por su servicio estoy muy contento
Jesus V | Overall ExperienceAlthough the spaces are small, they are suitable
Robert W | Overall ExperienceThe staff in Washington blvd in Fort Wayne are all wonderful and helpful. My overall all experience was great. I will definitely do business with them again someday. Special thanks to Jermaine, william and their lady boss. Thanks to you all.
Eliezer N | Overall ExperienceSome of the unit locks are unable to be double-locked because the hasps are kinda twisted or broken.
Walter W | First Impressions