It was almost impossible to have good communications throughout my whole experience here.
Frank S | Overall ExperienceSelf Storage Units in Fullerton, CA, 92831
U-Haul Moving & Storage at Orangethorpe Ave
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What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Lights are needed in the individual units
Sandra P | Overall ExperienceI had made calls and payments and then I get a text with a picture saying I could pick my belongings free of charge and I had until Monday to get it out. I am in a different state which I made you guys aware of got stuck in Washington because of sever health conditions and in and out of the hospital. I suffered a stroke and require a lot of assistance now. So the Gm texting me on a Thursday night was cruel he apologized for the miscommunication because no one told me this when I made a payment the week prior. So this was handled very poorly. I did not receive emails or voicemails or even texts about this. I could’ve arranged things had it been made clear to me before.
Blanca V | Overall ExperienceKIERIN IN THE PLACENTIA OFF WAS PROFESSIONAL AND VERY PATIENT. GREAT CUSTOMER SERVICE I
ROSEMARIE F | First ImpressionsNow that Gary has brought in to manage this facility, it is even better. I have been doing business with the Placentia location for the past 3-4 years. The staff are very helpful. U haul helps to keep my business running smooth. Great company.
DEBRA V | Overall ExperienceUnits need some light. So hard to see and unpack properly.
Sandra P | First ImpressionsThe time I had a storage unit here was nothing but perfect. I never had an issue here. The place was secure. It never looked dirty or felt like it was dirty. I never had no insect issues. The furniture that I had in there never went bad it stayed the same condition.
Delia H | Overall ExperienceVery unprofessional specially when I had to go through many inconveniences to be assigned a proper storage. No staff memver acknowledged my frustration except the person I spoke to over Traffic Control, she assisted me very productive and professional.
WENDY N | First ImpressionsManager is always in a good manner and respectful and always helping the customers out. There never a big line there always helping out
JUSTIN M | First ImpressionsI was surprised there was no person in an office to speak to, that's how it was 20 yrs ago when I had storage at the facility. The times have changed I guess. I was able to speak on the phone with someone and the online move in process was easy to navigate. The facilities were clean, I was given a free lock and now I have safe accommodations for my stored goods.
George F | Online Move InThey go above and beyond the staff in office is wonderful and attentive I wouldn’t ask for no one else to serve me
TALIA M | First ImpressionsEverything worked out great. Easy online move in and move out. Thanks!
jodi o | Overall ExperienceMy only comment is that it is confusing at first when booking bc the office for the storage is off site - 1 mile away.
BRICE H | Overall ExperienceGreat service
Veronica L | Online Move InVery clean sage secure , amazing customer support and service
MONIQUE T | Overall ExperienceMove in instructions did not mention a zip tie sealing door handle access and did not explain why or it should be removed I had to call. Light bulb burnt out and pull string cut short. I replaced old bulb with a new one . The pricing is per unit was a lot more than other storage facilities .
Jesse F | Online Move In