Customer did not leave a comment.
TERRY F | Overall ExperienceSelf Storage Units in Glenwood, IL, 60425
U-Haul Moving & Storage of Glenwood
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Vernita is awesome. She's knowledgeable and professional. Excellent customer service.
WANDA H | First ImpressionsI appreciate everything y’all help me with. It was very helpful.
AARON J | First ImpressionsMs. Vernita, the General Manager is an exceptional woman! She went over and above to assist/help me in any way she could. I can’t express how grateful I am for her! U-Haul is an excellent company & I will promote it whenever I can. I can’t Thank her enough!
Jaclyn K | Overall ExperienceExcellent customer service and well maintained business. I recommend this facility. I have had previous storage experience but this one is the BEST.!!!
Barbara V | Overall ExperienceThe customer service was beyond expectations. Devon Jackson, was informative and professional. I was frustrated that day. I hope he is truly recognized for going above and beyond with his job duties.
Rogers B | Online Move InGreat service
akilah t | First ImpressionsThere were several cars blocking the entryway after their owners had already unloaded their belongings into their storage units. The attendant struggled to identify the drivers to request that they move their vehicles, and despite multiple attempts to page them, there was no response. After waiting for some time, we received permission from management to navigate our truck through the cars-only entry point, which was quite inconvenient.
Tameka B | Online Move InThe bathrooms need to be maintained a little better.
MATTIE P | Overall ExperienceMy storage unit has water damage despite being “secured” from the elements. It might’ve potentially ruined my $1,800 couch. I have filed a claim via safestor, but that shouldn’t be a concern for a storage unit, especially when nothing water-producing was contained in there. I also had a service request put in place after the water damage was discovered, but I heard nothing back. So upsetting. More can be done on u-haul’s part to prevent something like this, whether it’s leveling and grading the asphalt that the outside units are on or making them more weather resistant by raising them, especially with severe weather conditions becoming increasingly frequent. I’m not responsible for poor quality structure that is so-called storage, and I shouldn’t be punished with my items being damaged. Hopefully I get reimbursed from my claim, but something like this shouldn’t have happened in the first place.
Ashley-Grace D | Overall ExperienceU-Haul storage played a major role in my move. The facility was always easily accessible and the staff was always courteous and helpful. Thanks U-Haul!
Yosef P | Overall ExperienceGreat job
GLENN S | First Impressions