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ANTHONY R | Overall ExperienceSelf Storage Units in Glenwood, IL, 60425
U-Haul Moving & Storage of Glenwood
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The customer service was beyond expectations. Devon Jackson, was informative and professional. I was frustrated that day. I hope he is truly recognized for going above and beyond with his job duties.
Rogers B | Online Move InGreat service
akilah t | First ImpressionsThere were several cars blocking the entryway after their owners had already unloaded their belongings into their storage units. The attendant struggled to identify the drivers to request that they move their vehicles, and despite multiple attempts to page them, there was no response. After waiting for some time, we received permission from management to navigate our truck through the cars-only entry point, which was quite inconvenient.
Tameka B | Online Move InThe bathrooms need to be maintained a little better.
MATTIE P | Overall ExperienceMy storage unit has water damage despite being “secured” from the elements. It might’ve potentially ruined my $1,800 couch. I have filed a claim via safestor, but that shouldn’t be a concern for a storage unit, especially when nothing water-producing was contained in there. I also had a service request put in place after the water damage was discovered, but I heard nothing back. So upsetting. More can be done on u-haul’s part to prevent something like this, whether it’s leveling and grading the asphalt that the outside units are on or making them more weather resistant by raising them, especially with severe weather conditions becoming increasingly frequent. I’m not responsible for poor quality structure that is so-called storage, and I shouldn’t be punished with my items being damaged. Hopefully I get reimbursed from my claim, but something like this shouldn’t have happened in the first place.
Ashley-Grace D | Overall ExperienceU-Haul storage played a major role in my move. The facility was always easily accessible and the staff was always courteous and helpful. Thanks U-Haul!
Yosef P | Overall ExperienceGreat job
GLENN S | First ImpressionsI was getting calls and letters after 2 days of non payment.
Terrell T | Overall ExperienceI rented this facility since 2021 to July 2025 and an overall good experience. Great staff. Thank you all.
bessie l | Overall Experience