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NAPOLEON A | Overall ExperienceSelf Storage Units in Glenwood, IL, 60425
U-Haul Moving & Storage of Glenwood
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Storage Customer Reviews
- 4.0 Average Customer Rating
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The bathrooms need to be maintained a little better.
MATTIE P | Overall ExperienceMy storage unit has water damage despite being “secured” from the elements. It might’ve potentially ruined my $1,800 couch. I have filed a claim via safestor, but that shouldn’t be a concern for a storage unit, especially when nothing water-producing was contained in there. I also had a service request put in place after the water damage was discovered, but I heard nothing back. So upsetting. More can be done on u-haul’s part to prevent something like this, whether it’s leveling and grading the asphalt that the outside units are on or making them more weather resistant by raising them, especially with severe weather conditions becoming increasingly frequent. I’m not responsible for poor quality structure that is so-called storage, and I shouldn’t be punished with my items being damaged. Hopefully I get reimbursed from my claim, but something like this shouldn’t have happened in the first place.
Ashley-Grace D | Overall ExperienceU-Haul storage played a major role in my move. The facility was always easily accessible and the staff was always courteous and helpful. Thanks U-Haul!
Yosef P | Overall ExperienceGreat job
GLENN S | First ImpressionsI was getting calls and letters after 2 days of non payment.
Terrell T | Overall ExperienceI rented this facility since 2021 to July 2025 and an overall good experience. Great staff. Thank you all.
bessie l | Overall ExperienceThe workers need more training about policies and procedures.
JOANNE W | First ImpressionsThe rules for struggling clients are unyielding regardless of any written proof of issue(s) that wasn’t even asked for to apply consideration. In these times I hope that situation changes. All or nothing or get out is harsh.
DIANA D | Overall ExperienceEddie was fantastic. He was very patient and thorough and welcoming. Very professional experience. I highly commend him.
mark t | First ImpressionsLoved storing my stuff here. Staff is amazing and security was monitored well. Communication was upfront, clear, and convenient as well.
Jeannette L | Overall ExperienceCheckout was swift and efficient. Staff was friendly and professional. Bravo!
MARGARET E | Overall ExperienceStaff member was very polite and helpful. Thank you
MARGARET I | Overall ExperienceThe staff nice and attentive
kenneth e | Overall ExperienceMy only complaint I really have is the restrooms were dirty and there was no running water to wash your hands in the bathroom which means everybody coming out of there went to the bathroom and continued on and touching things with dirty hands, because there was no soap and water to use. Other than that this location service my needs, and I felt very safe there when I needed to go to check on my things in storage
Christine B | Overall Experience