You have to wait for them to finish with a costumer before you can have access to the main door. If the customer was slow, so what you have to wait until the staff would get free just to walk to unlock the storage acces door. I will never use them again.
LASISI O | Overall ExperienceSelf Storage Units in Huntsville, AL, 35816
U-Haul Moving & Storage at University Dr
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How U-Haul Reviews WorkAt 1st I would, but in getting a FREE storage for temporary use, I was asked constantly bout a lock I purchased. After explaining over nd over nd putting a lock. Then after retaining the few items out of the unit, I clearly stated CLOSE IT OUT TWICE WITH ALL 3 Workers WORKING BEHIND DESK. WELL, WITH THE CONSTANT ATTEMPTS THEY TRIED FOR VARIOUS DIFFERENT AMOUNTS FOR A UNIT THAT WAS FREE 1ST OF ALL. My Bank LOCKED ND CANCELED MY CARD DUE TO FRAUDULENT ACTIVITY THEY STATED ND NOW I HAVE TO GO THROUGH SO MUCH TO GET A NEW CARD. PLUS the harassing calls, emails, while I'M being Prepped for SURGERY RAISING MY BP WAS UNACCEPTABLE!!! ARE YOU KIDDING ME. And for the answer bout Service being friendly, I checked yes. And that was true. Its the End part thats a No!!! And i would recommend. Don't know where the mis communication happen but check the Cameras!! I Stated it at the desk nd again before i walked out the front door to the young lady who helped me, nd she said nd I quote, before I leave! (Meaning before she left for the day) What happened after i walked out the door, not MY PROBLEM!!
ANGELA U | Overall ExperienceI was angry at u haul for bad drop off policies but after that things were cool with the service and convenience you guys provide there.
Phil P | First ImpressionsGreat service
kelly d | First ImpressionsEverything was excellent. Only didnt understand why I had to pay insurance. But overall Everything was great. Just waiting on my refund for moving out early. I was paid to Jan 20th.
Angela U | Overall ExperienceThe staff is always professional and helpful i think ive had a unit for 6 years now
Mb5775 l | Overall ExperienceI got my iPad stolen off my bike while I was inside my storage unit
Andre C | Overall ExperienceIf you rent a truck, you receive one month free of a storage unit! I had my indoor unit for a couple of months. Tyson was very helpful during my reservation process! When I was moving out, the lady that assisted me was absolutely wonderful! Thank you so much!
Ginger S | Overall Experience