At 1st I would, but in getting a FREE storage for temporary use, I was asked constantly bout a lock I purchased. After explaining over nd over nd putting a lock. Then after retaining the few items out of the unit, I clearly stated CLOSE IT OUT TWICE WITH ALL 3 Workers WORKING BEHIND DESK. WELL, WITH THE CONSTANT ATTEMPTS THEY TRIED FOR VARIOUS DIFFERENT AMOUNTS FOR A UNIT THAT WAS FREE 1ST OF ALL. My Bank LOCKED ND CANCELED MY CARD DUE TO FRAUDULENT ACTIVITY THEY STATED ND NOW I HAVE TO GO THROUGH SO MUCH TO GET A NEW CARD. PLUS the harassing calls, emails, while I'M being Prepped for SURGERY RAISING MY BP WAS UNACCEPTABLE!!! ARE YOU KIDDING ME. And for the answer bout Service being friendly, I checked yes. And that was true. Its the End part thats a No!!! And i would recommend. Don't know where the mis communication happen but check the Cameras!! I Stated it at the desk nd again before i walked out the front door to the young lady who helped me, nd she said nd I quote, before I leave! (Meaning before she left for the day) What happened after i walked out the door, not MY PROBLEM!!
ANGELA U | Overall ExperienceSelf Storage Units in Huntsville, AL, 35816
U-Haul Moving & Storage at University Dr
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Storage Customer Reviews
- 4.0 Average Customer Rating
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I was angry at u haul for bad drop off policies but after that things were cool with the service and convenience you guys provide there.
Phil P | First ImpressionsGreat service
kelly d | First ImpressionsEverything was excellent. Only didnt understand why I had to pay insurance. But overall Everything was great. Just waiting on my refund for moving out early. I was paid to Jan 20th.
Angela U | Overall ExperienceThe staff is always professional and helpful i think ive had a unit for 6 years now
Mb5775 l | Overall ExperienceI got my iPad stolen off my bike while I was inside my storage unit
Andre C | Overall ExperienceIf you rent a truck, you receive one month free of a storage unit! I had my indoor unit for a couple of months. Tyson was very helpful during my reservation process! When I was moving out, the lady that assisted me was absolutely wonderful! Thank you so much!
Ginger S | Overall ExperienceI feel like I waited way too long to check in, and then the storage unit was not cleaned. I had to go home to get a broom and sweep it before putting all my stuff in there.
VIRDELL M | First Impressions