Unit was dirty and door was damaged slightly making it difficult to use. Also was missing rubber seal at bottom. My unit flooded and I had severe damage issues related to water damage.
byran w | Overall ExperienceSelf Storage Units in Lancaster, OH, 43130
U-Haul Storage of Lancaster
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
8' x 5' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rate:
- $79.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Drive Up Storage
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![Example storage unit layout]()
Small
4' x 8' x 8'Miscellaneous Storage
Size Guide- Rate:
-
$74.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $74.95 Per Month
-
![Example storage unit layout]()
Large
8' x 22' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$174.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $174.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Large
10' x 20' x 8'4 Bedroom Home or larger
Size Guide- Rate:
-
$179.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $179.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Safe and well-lit, friendly kind staff, what is needed when I needed it.
JENNIFER D | Overall ExperienceTeam is friendly and professional. Site is clean and safe.
JENNIFER D | First ImpressionsThe lady at the front desk was extremely helpful and knowledgeable everything was absolutely painless.
KELLY S | First ImpressionsThe staff at this location is amazing!!!! Friendly, helpful, accommodating, with great customer service. My brother has been renting storage units there for years, so when I needed one, I took his recommendation because of his good experiences there.
CHRISTOPHER K | Overall ExperienceAbsolutely awful customer service. LITERAL Months of not being able to access my unit (took my key months ago to upgrade a door), I had to call in to figure out what was going on months later and the manager had no clue if anything had been done. No apology.. nothing. Show up to get said key as discussed with manager, and staff couldn't find it, staff had no knowledge i was supposed to come in. They finally gave us a key. Ended up not being our key. What a surprise. Wasted a whole day off not being able to access our unit since they gave us wrong key, and lost ours. Thank God our stuff wasn't stolen. Took another day off (lock was supposed to be cut off first thing in the morning) I waited around for a phone call to give permission (was told 8 am ish, shocker didnt get a call, so yet again i AS THE CUSTOMER had to initiate a call, verified we were all set to head that way, and everything would be done, show up and they OF COURSE weren't prepared even though I called in prior to make sure lock would be cut off, husband had to wait around AGAIN for lock to be cut off and replaced etc etc. Terrible staff, terrible communication from manager and/to staff, terrible location, price increases what seemed like every few months even though (according to your manager) you used a mom and pops company and he doesnt even think any improvement was done/have no clue what's going on. No worries I will not ever use this uhaul facility in the future. I am out even more money from days missed at work (im a nurse, so getting days off is hard) from your staffs ignorant lack of being able to do their jobs. *and this is coming from someone who very rarely complains about companies or restaurants even when there is crap servics* VERY Sincerely, Ashley
Ashley C | Overall ExperienceDark hair, girl with tattoos on her neck, was the most courteous and respectful to me out of the entire staff. When I picked up equipment, one girl told me it was outside, I had to go look for it, take advertising out of the window and pull it out of the slot myself. The girl seemed a bit smug, as did another one. But as I said, the girl with the tattoos is by far the most respectful and courteous person. I would do business with her any day, but not with the others.
stephen s | First ImpressionsWe had a wonderful experience as a young couple moving from Myrtle Beach to the Hocking Hills. Our 26 ft truck gave us the ability to make one trip and it ran great through the mountains with no issues. Great heat and air, too! Thank you, and we will be using Uhaul again in the future in our next transition.
Paige D | First Impressions