My experience at this location was extremely disappointing from start to finish. The two women working the desk on Sunday, August 24, at around 11:40 a.m., were rude and impatient. As a first-time storage renter, I needed assistance, but they were unhelpful, even though the store wasn't busy. To start, one of the employees failed to ring up my storage unit rental along with the U-Haul truck. This forced me to leave and come back, wasting my time. When I returned, I realized the unit was too small. The employee incorrectly handled the exchange, telling me she couldn't cancel the first order. She simply charged me the difference instead of refunding and re-billing, which made the transaction confusing and seemed like a mistake. The issues continued when I discovered the second unit was also too small. I had to return a third time. Thankfully, a different employee was working the desk. She was able to correctly process the exchange, refunding the previous charge and then billing for the new, larger unit. This showed me that the initial employee's handling of the situation was either due to a lack of training or an unwillingness to help. Overall, the process was a frustrating ordeal because of the poor customer service and billing errors. I would not recommend this location. The high price of the unit combined with the terrible service makes it a poor value.
Towanda M | Online Move InSelf Storage Units in Lorton, VA, 22079
U-Haul Moving & Storage of Newington
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Rate:
- $114.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$114.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- No Climate
- Rollup
- Rate:
- $114.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$119.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $119.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$144.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- No Climate
- Rollup
- Rate:
- $144.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$154.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
*Pole In Unit
- Rate:
- $154.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$159.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Rate:
- $159.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$169.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rate:
- $169.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- No Climate
- Rollup
- Rate:
- $239.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$244.95
Per Month
- Interior
- 3rd Floor
- Street Level
- Elevator
- Climate
- Rollup
- Rate:
- $244.95 Per Month
1 Unit Left!
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$244.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
- Rollup
- Rate:
- $244.95 Per Month
2 Units Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
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$334.95
Per Month
- Interior
- 2nd Floor
- Street Level
- Elevator
- No Climate
- Rollup
- Rate:
- $334.95 Per Month
1 Unit Left!
What Is Online Move-In / Rent Now?
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Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everyone on the staff was super friendly and helpful. The manager answered all my questions and even helped with things I did not know. As a first time storage renter this definitely was a great experience.
Victoria T | First ImpressionsThe staff was extremely and helpful.
james d | Overall ExperienceThe counter staff were very helpful.
james d | First ImpressionsYears of outstanding service and great management. Thanks!
RUHOLLAH M | Overall ExperienceBest location south of DC. Great for movers coming into or leaving the city. Easy access from I-95. Nice staff as well.
Jonathan T | Overall ExperienceHad to cancel the storage unit because the pricing wasn't properly done. It was rented for a non-profit organization (501c3) and if there is a corporate/discounted or other pricing available for non-profit organizations, we would gladly reconsider another unit - even if it's one half the size of this one. General Manager Sherev Buchanan was just outstanding! She made the check-out easy and provided so much information that we will look into with UHAUL corporate.
Michael B | Overall ExperienceNo comment
Madelyn A | Overall ExperienceLas personas son muy profesionales y estoy bien agradecido por todo sus servicios y esfuerzos.
Martin S | First ImpressionsShreve and her crew are fantastic they are very friendly but seem to run a pretty tight ship. The facilities are immaculate and having use of the carts is SO IMPORTANT and a very nice perk. The security of the facility seems to be top notch too.
Justin S | Overall ExperienceThe facility was clean and staff were friendly and helpful
SOPHIE S | Overall ExperienceManagement (Sherev) and associates were professional, kind, knowledgeable, and accommodating to all of my storage and uhaul needs. I’ve been utilizing this storage for 1-2 years and it’s been nothing but a breeze which I believe is a testament to their professional and welcoming nature during a very challenging process/time in my life! Highly recommended!
jharde B | Overall Experience