I have used U-Haul and its services about five years ago, and I must say that we were very satisfied with everything.
Elizabeth C | First ImpressionsSelf Storage Units in Modesto, CA, 95350
U-Haul Moving & Storage at McHenry Ave
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Rented a vehicle and I asked about it
CHRISTINE B | First ImpressionsGreat experience all around. Always friendly and helpful staff!
Sandra H | Overall ExperienceThe general manager Danielle White, was very helpful. She has excellent customer service skills. If there was a unit available, I would have moved my stuff from Prime Storage. I need a large unit. I will contact in July.
MARIANNE M | Overall ExperienceI did see bugs which makes me want to get my stuff out asap.
REAHANNON B | First ImpressionsThe only issue i had is the steps when ur using a cart it is inconvenient.
Georgette S | Overall ExperienceCool people
Ricardo V | First ImpressionsI just feel good about the place and people who work there😊
Marilyn G | First ImpressionsGreat staff and the gently used items area was so helpful.
sarah g | First ImpressionsThe reason why I had emptied out my unit is that every time that I would go there after 5pm. The loud alarms would go on and on while I was in my unit getting things over the weekend. The alarm is super loud 📢 that hurts my ears and the people that wear helping me. That was a total disrespect for your clients. I had notified the office person of the issue a few times but the alarm kept going on several times in different days for several days. It's not worth me or the people helping losing my hearing over storing my stuff. Plus when you go to use the bathroom it's almost always out of toilet paper and the sink never works properly. To top it all off the place has no trash can for minor debris if a client has something to throw out or recycle â»ïž. The worst experience is to get home from a storage unit and not being able to hear because your head hurts 🤕 from the loud alarms going off constantly every 2 minutes for hours over the weekend. Plus their storage unit rates get higher the longer you store your stuff there for over 2 years, you'd think that as a valued long term client that you would see rate specials or promotions but no. Don't get me wrong the place is very secure and clean. Every once in a while you'll smell someone smoking strong marijuana from somewhere in the facility. It's there to store stuff everyone's experience is different but these are my experiences that made me leave the facility and find a different place to store my stuff. I'm paying now half of what I was paying for a 10x10 for a 10x15 in a different place with the same clean and secure like structure that I had there without the issues that I had there ... LoL....
Tony P | Overall ExperienceThe manager was lazy and bad at his job. I saw cockroaches in the building a few times. I was locked out of my storage unit for no reason , which was extremely inconvenient. The rent was raised twice on my unit while I was there and nothing improved. When I went to sweep out my storage unit there werenât even garbage cans for me to throw the dirt into. The least you can do is put out trash cans for people.
Alisha M | Overall ExperienceNice place,lots of units ,was convenient,thanks U-haul.
NICANOR C | Overall ExperienceThe staff is great! Everyone is friendly and very helpful
greg n | First Impressions