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Tamera M | First ImpressionsSelf Storage Units in Monaca, PA, 15061
U-Haul Moving & Storage of Center Township at Beaver Valley Mall
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Room sizes way off, started with 5x5 had to go to a 5x7 which was more of a 5x5 then the 5x5. Used a 5x8 trailer had tons of room left over in 5x7 not everything fit, was a tight squeeze on what I was able to get in, you need to check actual sizes of rooms before listing them so people don't have to play room roulette.
LUCAS S | First ImpressionsYour representatives at ths location were very condescending and discouraging of me as a customer. They were using scare tactics of me & my family using the facility and signing up the way we did. I called(I am the bill payer from out of state) and explained our situation the representative, a female, who told me the procedure which seemed like it would be seamless. When my family member got there to actually start the monthly lease, she was met by threats & scare tactics of her taking actual responsibility. Which wasn’t a problem but their approach was condescending & aggressive to say the least. They acted like we were not educated enough or experienced in life enough to read our contract. If I had some other place to rent that day I would have not rented from this particular U-Haul. In closing, I have worked with U-Haul many many times over the years and this was my 1st bad experience!
FREDERICKA J | First ImpressionsThe alarm above my storage unit kept going off everytime I opened the door to the unit. I am unsure why this happened it was very annoying.
alexa m | First ImpressionsI had two bad experiences with the manager first I was double charged for some items and had to fight to get credit second I terminated my unit on May 24. In person .I was charged on my credit card on June 5 for the next month. I had to call and get that removed from my credit card. That is ridiculous.
james L | Overall ExperienceThe temporary lock and the access code did cause a bit of confusion for a brief second. Nothing said anything about cutting off a temporary lock or if I was authorized to do so. The alarm went off despite me putting the access code in. So I entered it again, and it seemed to be fine after that. Either it didn’t register the first time of I hit a button wrong I guess. Other than that everything was practical smooth and nice!
Brandon D | Online Move InStaff was always helpful.
Caitlyn G | Overall ExperienceAccess was easy and simple
Robin P | Online Move InMy life has been really hard the past 3 years … this has one of the easiest things in my life ! Thank you so much for all your hard work and kindness!
Brandy G | Overall ExperienceNick was very friendly, helpful, and considerate. He went above and beyond customer service.
ALLAN C | First ImpressionsNoone swept out the locker from the last tenant's use i did cut a seal
GEORGE D | First Impressions