Great service! The storage space was meticulous as was the whole property.
Doug F | First ImpressionsSelf Storage Units in Murrieta, CA, 92562
U-Haul Moving & Storage of California Oaks
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The facility at Murrieta was nice but I experienced logistical and admin problems. When I tried to check in to my unit someone else’s things were still in the unit. When I returned the staff did not record the location changes so it was problematic. Fortunately I wrote down my new location and the staff was helpful in working g through these issues. I was able to check out smoothly.
SARAH S | Overall ExperienceDefinitely would’ve been a 5 star if I didn’t have an issue getting into the gate when first arriving. We were in a time crunch and that took about little while to get resolved but besides that everything else was top service.
Amor F | First ImpressionsToo expensive. Rates went up several times during my rental
TRACEY S | Overall ExperienceSome issues at check in that someone else was still occupying my unit. Also my driver returned the truck 2 days late so a tracking system would be useful. The computer did not show my check in when I returned.
SARAH S | First ImpressionsAMAZING. 5 ⭐️s all the way. Used the app and had 0 issues. GM was great and so was the staff. I was very pleased with the interactions with them. The facility was clean and no homeless like other storage places. Great job keeping this facility top notch. Restroom was clean and had toilet paper and towels to dry my hands. Like WOW. How do you keep a remote location so clean and customer friendly?? Everything was great about this for me. If I ever need storage again, this is where I am going. Great job to the GM and her staff.
Michael L | Overall ExperienceCarolina, the GM, was amazing. Thank you for your understanding and support, I am very grateful.
Gavenraj S | Overall Experienceamazing job u guys, love u
ALEXA A | Overall ExperienceWhen someone rents a storage unit please advise them of the lock,I did not see the courtesy lock that supposedly wasprovided and had to buy a lock.,also the entrance location is not great you can't make a turn when coming from main uhaul office on Jefferson.
carlos e | First ImpressionsCool 😎
DUSTIN P | First ImpressionsNothing is worse than having to wait in line and take 20 to 30 minutes to complete a transaction. This is not one of those times. It took me less than 2 minutes, using the U-Haul app, to rent pay for and get access to a storage unit. Amazing just how far technology has come. I did the transaction while waiting on my food at Jack in the Box. Literally ordered my food, opened the app, rented the unit, got a text with the code and how to access my unit and then I got my food. They didn’t have the lowest price for a unit but the ease in which I was able to complete the rental is worth the little extra I pay. When I arrived at the location to move in, the facility is nice and clean. There’s not homeless people everywhere. Even the restroom was clean. Paper towels were stocked. I am truly impressed with how this location is ran.
Michael L | Online Move InEdgar was super helpful when it came to helping me locate my key and access card since I hadn’t been to my storage unit for YEARS. He even called to make sure I was able to get everything out safely. Customer service was excellent. Only thing was the dirt and debris that was in my unit. I was surprised to see how it wasn’t well insulated and how much dirt had accumulated. Also the price for a small unit kept increasing so it was time I took my belongings elsewhere.
KRISTINA H | Overall ExperienceExcellent customer service with professional knowledge and attitude
Roy E | First ImpressionsI have a record of moving out on the first I have a U-Haul truck that was rented on the first. I have the pictures of the new storage facility that I went to on the first my place was empty. That storage unit from you was empty on the first you’re showing that I moved out on the fourth I actually went in last month to your U-Haul place and said what do I need to do to move out? She goes just move out. We’ll have it logged on the day you moved out well you guys are lying you’ve stole $319 from me because you took another months rental from me on the first so I don’t know what I have to do if I have to go to a small claims court or whatever but you took money from me and I was already out of the unit. I tried to call and they we don’t have any record of you. We don’t have any record of you having a storage unit so what is going on? I have pictures. I have rental agreement from a truck and I have four witnesses that moved me out and into my new unit
Debera F | Overall ExperienceThe storages should be temperature controlled though
Mychal Z | Overall ExperienceThe Murrieta location and crew were great.
MASONYA R | First Impressions