I went to rent a storage. The guy gave me a card, showed me how to use it and didn't give me a lock. This is my first time renting a unit and I thought the card was also to open the unit. He told me that l was all set, he didn't show me where the unit was. I arrived around 6ish with my belongings, the storage # he gave me had 2 locks on it. I had to return the truck at 7:31. I didn't know what to do. Someone was in the place advised me to put my stuff in an empty storage and to call them the next day because the place was closed (It was Sunday).That storage was filthy but I managed to put my stuff in there. The next day l called to explain what happened. The manager wouldn't take the blame, asking me to come to remove my belongings because the space cost more money. She didn't apologize, trying to basically put the blame on me. I told her the unit was locked, she told me they didn't have a way to know that, l asked her who should know, I don't work there. She hanged the phone up on me. I called back, they saw my number and wouldn't pick up. I asked my daughter to use her phone and they picked up. That manager Monica Vieira was rude and didn't even try to work with me. She said I needed to move my stuff to a smaller unit. Apparently the filthy one l took was bigger than the one that l had originally chosen, l wasn't aware of that. . Really? Who's fault it is? I had to return the truck . I even asked her if someone is going to help me, she said no, I have to do it myself. How inconvenient? Now l am stuck with a $239,99 storage. She should have worked with by apologizing for their mistakes and let me keep the storage. I am 69 years old, l had to pay movers to put my stuff in the storage, now you are telling me to come to remove them. Very disappointed of this Uhaul! She was very inconsiderate!
ELSIE T | First ImpressionsSelf Storage Units in New Bedford, MA, 02745
U-Haul Moving & Storage at Church St
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
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![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $79.95 Per Month
-
![Example storage unit layout]()
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide- Rate:
-
$79.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $79.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Small
10' x 5' x 10'1-2 Bedroom Home
Size Guide- Rate:
-
$109.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $109.95 Per Month
-
![Example storage unit layout]()
Small
5' x 10' x 10'1-2 Bedroom Home
Size Guide- Rate:
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$139.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- ADA
- Rate:
- $139.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
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![Example storage unit layout]()
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$179.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $179.95 Per Month
-
![Example storage unit layout]()
Medium
10' x 15' x 10'2-3 Bedroom Home
Size Guide- Rate:
-
$239.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $239.95 Per Month
-
![Example storage unit layout]()
Large
10' x 20' x 10'4 Bedroom Home or larger
Size Guide- Rate:
-
$239.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $239.95 Per Month
-
![Example storage unit layout]()
Large
10' x 30' x 10'4 Bedroom Home or larger
Size Guide- Rate:
-
$399.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
- Rate:
- $399.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room!
Sustainable Drive Up Storage
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![Example storage unit layout]()
Medium
7.3' x 16.8' x 6.5'2-3 Bedroom Home
- Rate:
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$194.95
Per Month
- Vanbody
- Outside Level
- No Climate
Free Lock with
Rent Now
($11.95 value)- Rate:
- $194.95 Per Month
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
John was great. Very professional, extremely helpful.
ANTONE O | First ImpressionsPricing is on the expensive side but it’s worth the price staff are friendly they actually helped me put sum big in my unit the truck was good nice it was a newer truck as well
Noah M | Online Move InThe person attending me Sunday I'm disappointed with the service hi provide
SILVESTRE C | Overall ExperienceJohn was very helpful and answered all my questions. Greatly appreciated
joan v | First ImpressionsMy contract was over charged with out my signature I agree with 109 a month but was charged 179 instead I wasn’t able to return to the location due to living in Florida so because of the price hike i lost everything I owed
Kenneth F | Overall ExperienceVery professional
Michelle L | Online Move InThanks for everything. Appreciate it. Only thing I didn't like was on new storage unit I was quoted $99 a month and my contract said $114. Not happy on that
Steven B | Overall ExperienceThe U-Haul clerk was kind but I wanted a 5 x 5 unit at Mt pleasant facility but he talked me into the church St center instead. But I'm going to have to change units to my pleasant cause I'm unable to walk to çhurch St plus I don't have a car to access church St. I made a mistake and hope I can change facility since my neurologist said if I fall í could end up paralyzed. Not good. I will contact the U-Haul storage facility tomorrow to sée if I can change units. Thank you very much.
Steven B | First ImpressionsToo expensive for a storage room and it didn't even have a light in it.
PATRICK R | Overall ExperienceEverything was great but they need more employer assistance.
LUIS A | First ImpressionsI would like a call back from Monica asap. VERY POOR customer service as she SOLD my storage unit- put it multiple calls/attempts to speak with her and she NEVER returned them. Her front desk staff at her church st location, informed me that is actually the norm for her and many other customers also complain about her not returning their phone calls either. Very unprofessional and unfair at the same time, esp for being a business owner!!
KAYLA P | Overall ExperienceThe management was horrible. They were disrespectful. You can’t even communicate with them. They hang up on you on the phone. They overcharged you for things that you did not use. You don’t get refunded for the right things. They tell you that you can have it for a full day and then they charge you for another day. I would never ever go to that facility. Go anywhere but Uhaul on Church Street for Management .
Karrie G | Overall ExperienceThe gm at the west shore rd location in Warwick ri was an excellent help getting things ready quickly and also treated me with respect and friendliness .
LYDIA C | First ImpressionsWell done
Pratima S | Overall Experience