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Joshua E | Overall ExperienceSelf Storage Units in North Miami Beach, FL, 33162
U-Haul of North Miami Beach
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Vehicle Storage (RV, Boat, Car & More)
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
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I appreciate all you've done for me. Thank you team UHaul N.Miami Beach and Ms Janet General mgr.
ALESSANDRA V | Overall ExperienceBig shout out to Denise, she’s a gem. Always ready to assist in whichever way possible, even when she’s limping she’ll take the time out to walk with you to your unit. She’s a huge asset to the company reason when I stated with U-Haul this long. Thanks for all you do.
Tamesha L | Overall ExperienceEmployees are not aligned with delivering a quality service. They have a terrible attitude. You system is not customer friendly; I had to go to a different storage in Doral (40 minutes away) and then back to the North Miami facility in order to store my items. Webpage (My account) does not register the current sotarge rental under my name, which makes it impossible to make an online payment.
Pedro H | Overall ExperienceExcellent staff, support, and management!
ADAM C | Overall ExperienceStaff was rude and completely uninterested in helping customers. The young lady that helped me seemed like she was struggling to keep conscious and had little interest in being there. When we had an issue with the keypad to get in we were admonished by a very annoyed front desk worker who told us we weren’t using both keypads. The issue was no one told us there were two or that they needed to be used together or in what order. We were supposed to guess. When I asked if she could just check the code in case it was the code so I wouldn’t have to come back she said just use both keypads as though she couldn’t be bothered. It’s a good thing your business model is based on demand and need as opposed to customer service and sales ability. You’d be bankrupt and out of business otherwise
Joseph M | First ImpressionsVery Busy Place Tony was Wonderful !
Christina M | First ImpressionsBig up Denise with her customer service skills. You are one of a kind. keep up the good work. Kudos to you.
Tamesha L | First ImpressionsMichelle was very helpful and very friendly. Thanks a lot.. Alexei
Alaxei K | First ImpressionsWhen we first arrived, we were told our storage locker was at another address completely (incorrect). Multiple times when we visited our storage locker we had to ask staff to move their car as it was blocking the loading door. 4 days prior to my storage unit expiring, I called their office, told the man who answered the phone that i would like to extend for another month, and he took my credit card number. A week later a woman called me and said my payment was overdue, and threatening me with late fees and lien fees etc etc. It turns out the man had only processed "the insurance owing on the first month" (~$10). I had been told upon original check in that this was included in my first free month. When the woman processed my 2and month rental payment, she charged me 2 lots of insurance. ******I would like 1 of these refunded please******
Curtis B | Overall ExperienceThank you for the Great service -
Walter P | First Impressions