Customer did not leave a comment.
franklin g | Overall ExperienceSelf Storage Units in North Pole, AK, 99705
U-Haul Moving & Storage of North Pole
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Drive Up Storage
-
![Example storage unit layout]()
Medium
10' x 15' x 8'2-3 Bedroom Home
Size Guide- Rate:
-
$104.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
- Rate:
- $104.95 Per Month
Sustainable Drive Up Storage
-
![Example storage unit layout]()
Large
7' x 23.5' x 6.5'2-3 Bedroom Home
- Rate:
-
$104.95
Per Month
- Vanbody
- Outside Level
- No Climate
- Rate:
- $104.95 Per Month
What Is Online Move-In / Rent Now?
-
U-Haul Moving & Storage of North Fairbanks
351 Old Steese Hwy N, Fairbanks, AK 99712 View Available Units8.5 miles from this location -
U-Haul Moving & Storage of Fairbanks
209 College Rd, Fairbanks, AK 99701 View Available Units8.7 miles from this location -
U-Haul Moving & Storage of South Fairbanks
3115 Airport Way, Fairbanks, AK 99709 View Available Units10.1 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Perfect 👌
david w | Overall ExperienceThe assistant manager was very effective. Knew his job and answered all my questions.
ROCHELLE G | First ImpressionsUnable to utilize establishment at this time due to family emergency. Scheduling was flawless… as I remain confident the local Airport location was successful in canceling my reservation as I was unable to utilize at this time…. Have a blessed summer!
CM D | Overall ExperienceSometimes the passcode doesn’t work. I tried for help but no one is helping. I have to drive all the way back to the store to change the passcode. The phone call doesn’t work and they won’t answer you
Jia S | Overall Experience*Steve at your Fbks.Airport location provided service *2nd.-to-none, with his courteous customer service, much appreciated! 4 May 24 move-in 👌
CM D | First ImpressionsI called 10 minutes before u-haul closed to get in another unit. Fairbanks wouldn’t answer. Central could not fix the problem. I expect a full refund on u-haul truck. My daughter is now on a plane and has to pay another month’s rent!!! MAJOR INCONVENIENCE AND EXPENSE FOR US!!!
SONIA S | First ImpressionsWhen I arrived to sign in there was no one in the office and we had to drive to another location to get access. I was assigned units that were locked and I had to walk through the lot to find open units because there was no one at the office. The units were not cleaned and I had to sweep them out before I moved my stuff in. The phone to the office is never checked and even after clearing the unit I was emailed saying I owed money and would be charged a late fee. My overall experience with this unit and be able to reach the staff was unpleasant.
marc c | Overall ExperienceQuick and easy to set up the lease and very personal when dealing with issues
John J | Overall ExperienceJay was helpful, accommodating, and knowledgeable. Our transaction was handled quickly and professionally.
Travis B | First ImpressionsHad a bunch of issues accessing location I reserved and had to drive back and forth between the location and Fairbanks 3 times because there is no personnel in North Pole. Bunch of wasted time and gas. Ended up having to spend the night in FBX because office closed. BUT staff was polite and tried to help as much as they could and came through to get me a unit in Fairbanks of similar size the next day so I could get my stuff stored. I would recommend the location on Airport way, not so much the location in North Pole.
Christopher B | First ImpressionsI am low income when I fot my storage it was 64.95 . In the last 6 months it's gone up 2× now is 84.95 .
jennifer b | First ImpressionsGreat customer service. I got what needed on a short notice request.
Richard B | First ImpressionsGreat Experience!!
Richard B | First ImpressionsI WAS PHYSICALLY THREATENED BY THE MANAGER AT THE MAIN OFFICE & THE FRANCHISEE OWNER DOUBLE CHARGED ME. THEY WOULDNT LISTEN TO ME THAT THE STORAGE UNIT THEY GAVE ME DONT EXIST SO I HAD MY TRUCK AND STORAGE FOR 2 DAYS AND COULDNT USE EITHER. I WANT MANAGEMENT TO CALL ME ASAP
Veronica H | First ImpressionsHaving a different location being our main communication was OK. They did a great job, but it wasn’t convenient. Raising the prices after their was a fire next to our unit really made it not worth it. It did not make us feel valued or secure as customers.
Stella C | Overall ExperienceThe only problem is don’t call to close out your unit. I have been trying to close out my unit for the last two weeks all because I feel I called at the close of the day and the person was probably busy and forgot to close me out. I have received bills for be late and phone calls that I have failed to pay just yesterday with late fees. Close out in person and get a receipt. It was partially my fault but that this was one of the conveniences of renting from this company, overall the staff are great and the facilities are clean. Prices are very reasonable.
Christina S | Overall ExperienceThe code provided to me did not work. It was -40 and I stood outside for about 10 minutes trying to get into the gate on a Saturday afternoon. I called to get it fixed and was told I would be called back. Nobody called me back. The next day I had rented a van at the airport store and told them the code didn't work. The very helpful employee told me that they would have to reset the code and he gave me a temporary code to try. They also informed me this happens a lot because the equipment is old and needs to be replaced. I went back to the North Pole branch and tried the other codes which still didn't work. It's been 2 days and I still can't move into my storage unit which I was assured I could move into immediately. I'm canceling my storage rental because it's obvious this facility is not accessible.
Cindy P | Online Move InItems in my unit got water damage and mold because the unit flooded, always had to call someone to fix the door because the floor would shift and make it impossible to get into the unit, had a hard time getting a hold of anyone for help with issues on multiple occasions, billing issues.
Arianna S | Overall ExperienceStaff was awesome try to get into the unmanned facility was a nightmare and had to drive back to Fairbanks to talk to someone and then still could not get in
Katlyn K | First ImpressionsMy experience was good until I was lied to about my contract and the staff attempted to charge me for a lock that I did not want, ask for, or authorize.
Zachary A | Overall ExperienceNeed to work on the gate. I've been locked in several times and locked out once. Also having an accurate phone number to call when this happens posted. The call button calls an older lady who can't hear you.
Meagan M | Overall Experience