I would give this U-Haul location zero stars if I could. After driving roughly 1,500 miles, the last thing I expected was to arrive at a storage facility and immediately feel like I was an inconvenience to the staff. From the moment I walked in, the customer service was terrible. The manager appeared rushed, irritated, and completely uninterested in providing a welcoming or professional experience. Several employees seemed more interested in their cell phones than helping customers, and basic manners and professionalism were seriously lacking. I figured out very quickly that this was not a place I felt comfortable leaving my belongings, and I immediately started looking for another storage company. The condition of the storage unit made things even worse. The unit was dirty, the insulation near the bottom was damaged, and the roll-up door was clearly not functioning properly. The door actually came down and hit me in the head. To make matters worse, there were two sticks left inside the unit apparently being used to hold the door open. That is completely unacceptable. A customer should never have to improvise a way to keep a storage door from falling on them. This wasn’t simply poor customer service it was a serious safety concern. I am a retired U.S. Army veteran with a master’s degree in Human Services, and throughout my career I have worked with many different personalities, organizations, and difficult situations. I normally try to give people the benefit of the doubt, but I genuinely struggled to find anything positive about my experience at this location. What stood out the most was the overall attitude. It felt like the staff had dealt with so many difficult customers over the years that they had simply stopped treating new customers with patience, tact, or basic respect. Every person who walks through the door should not be treated like they are already a problem. I also could not help but wonder whether I would have been treated differently if I had walked in wearing a suit and tie instead of arriving tired after a 1,500-mile move. No paying customer should ever be made to feel that way. This location needs major changes. In my opinion, management should seriously consider retraining the entire staff on customer service, professionalism, ethics, and how to treat people with basic dignity. The condition of the storage units and equipment also needs to be inspected immediately. A damaged door falling on someone’s head is not a minor inconvenience it is a preventable accident and a liability waiting to become something much more serious. I moved my belongings elsewhere as quickly as possible, and I am glad I trusted my instincts. I would never use this U-Haul location again, would never store my belongings here, and would not recommend it to my family, friends, fellow veterans, or anyone else. One of the worst customer-service and storage experiences I have had
ALBERTO A | Overall ExperienceSelf Storage Units in Orlando, FL, 32826
U-Haul Moving & Storage Of Alafaya
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
Indoor Storage
-
Small
5' x 5' x 10'Miscellaneous Storage
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$84.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $84.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Small
5' x 10' x 8'1-2 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$114.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $114.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$204.95
Per Month
- Interior
- 1st Floor
- Street Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $204.95 Per Month
1 Unit Left!
Rent Now to Secure Your Room! -
Medium
10' x 10' x 10'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$219.95
Per Month
- Interior
- 1st Floor
- Street Level
- Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $219.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
Drive Up Storage
-
Medium
10' x 10' x 8'2-3 Bedroom Home
Size Guide
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
-
$199.95
Per Month
- Drive Up
- 1st Floor
- Outside Level
- No Climate
1-Year Price Lock
Monthly price remains the same for your first 12 months.
- Rate:
- $199.95 Per Month
2 Units Left!
Rent Now to Secure Your Room!
What Is Online Move-In / Rent Now?
Services at Other U-Haul Locations
Storage Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Best U haul agency to rent from Best Staff that care of your needs
FRANCISCO M | Overall ExperienceKaren who was at the 800 number was very nice and Shaquille and Theresa or Terry were great
STEPHEN D | First ImpressionsEstoy muy sastifecho con el servicio de Uhaul.
DANNY R | Overall ExperienceGood
Thuy N | Overall ExperienceI was told they had a 10x20 Ava an got there they only had 2 10x10 next to each other and when I go back to the storage there are always U-Haul in front of the unit
STIQUALLA S | First ImpressionsLady front desk seem so nice to me my first time used this.
GERALD S | First ImpressionsCharged my credit card 60$ for a 20$ trailer rental. Never had this happen at any other U-Haul locations and I have used several. I was told they do this to everyone or the manager will take the money out of their pay!!! WTF
Michelle W | Overall ExperienceStaff was friendly and knowledgeable.
DANNY R | First ImpressionsGreat job help people
vivian r | First ImpressionsEasy process to set up online, when I had an issue quick response to emails.
Benjamin J | Overall ExperienceI’m glad I went there!
Jorge P | First ImpressionsSheyla was awesome!! Thank you for all your help. Aloha, The Samsamis
Elizabeth S | Overall ExperienceIt is very difficult to get to the storage because of the trucks that are constantly in the way. The lot is organized but people who rent storage space find it difficult to get to their door.
KIM L | Overall Experience