Roof leaked on our unit. Was told several times roof was fixed and was not. Was told a tarp would be put over unit until roof was fixed and was not. Lied to over n over. Poor service
SHEILA S | Overall ExperienceSelf Storage Units in Pekin, IL, 61554
U-Haul Moving & Storage of Pekin
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Like the temp controlled units. Staff has been wonderful, answering all out questions and walking us through the entry process! Great business to deal with!
Rebecca v | First ImpressionsClean and well lit facility with pass cards and alarms on storage doors. The staff was always helpful and pleasant to deal with.
Charles A | Overall ExperienceMy experience with U Haul has been wonderful. Staff is friendly, efficient and extremely helpful. Aaron, the manager, is top-notch! So professional n helpful. I have recommended U Haul to many, many people because of my positive experience.
MARTHA K | Overall ExperienceFix the bathroom please.
Rita T | Overall ExperienceWay above and beyond with assistance
Angie S | First ImpressionsThey went above and beyond for me.
Angie S | Overall ExperienceThe woman who was helping me was very friendly. But I ran into a couple issues and was there for quite some time. The computer systems were being difficult. Then when I finally got my card to enter my unit I was told the one drive in side was broken. I then went to the other side of the building. My card wouldn’t work. I had to go back in. Then they set me up just using a code. Went to the other side again. Code didn’t work. I then called on the intercom. The lady said someone would be there as soon as possible. I waited a bit. Then I called again. The person supposed to come was busy with another customer. I was unable to access my unit yesterday because I had an appointment to be at. I was unable to unload the items I needed to. I will try again today. There just was not enough staff to take care of customers yesterday. When I was there, there were 3 people behind me.
Amber H | First ImpressionsI was looking for a clean, climate controlled storage solution, and U-Haul fit those criteria within my proximity and the price is very fair for what you get. The added insurance was really nice. And the place is well lit and I have 24hr access. 5*
Emilee M | Online Move InI think U-Haul is excellent and not only that you can save major bucks by using them as opposed to paying for a moving company. The rates were decent and offering the first month of storage for free was just an added bonus!
Ashley K | First ImpressionsMost frustrating part is that the automatic card readers are not working nor was our unit cleaned prior to us renting it.
TIM R | First ImpressionsGreat staff
Craig B | Overall ExperienceOutstanding to work with. The men there were very professional and friendly.
Christopher P | Overall ExperienceClerk was very nice & helpful. Unit was very clean. Card system was a little difficult. Very pleased with these units than the others...
MARILYN T | First ImpressionsBoth places I picked up and dropped off were the 2 best U-Haul facilities I have ever used. 100 will recommend. The drop off facility had amazing staff, and so did the pick up.
CRAIG K | First Impressions