The 1st time ai went the only person there seemed very untrained and had no help and gave me a unit smaller than what I needed and said my stuff should fit. The 2nd time the person that I asked for help was rude and treated me like I was stupid. The facility looked nice and clean
Jayce H | Overall ExperienceSelf Storage Units in Philadelphia, PA, 19151
U-Haul Moving & Storage of Overbrook
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Other U-Haul Services
Storage Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The staff was great I hate to stereotype But I think it was great that the Chinese guy was off and came in to help me from day one I remember Chance because was there from the beginning as well, and last but not least the skinny Black guy would always helped me as well he called me auntie.And kudos to the black thin girl with the strong voice. Keep up the good team work.
Aquetta H | Overall ExperienceUnit had a rusty door latch, hard to close. Bigger issue is poor communications with management, and no response to our continuing calls requesting review of what we owed. Also, they charged for a full month when we vacated one day after the month began, and would not respond to repeated calls about it. Really irritating and a ripoff.
CARL S | Overall ExperienceFor the size of the unit i feel it was over priced
Donald S | Overall ExperienceHelped me tremendously from other employees who gave me false info which could have cost me money. Both gentlemen were professional, even when I had a horrible moving experience when renting a truck, thos manager still remained calm, professional and helpful. Kudos to both of these guys !
JOSENIA A | First ImpressionsNeed longer access hours.
gloria k | First ImpressionsThe woman who helped me yesterday was wonderful!
JAMAL F | First ImpressionsBrian H & Dave Tran were professional, courteous & very helpful. As a senior citizen, U-Haul is very user friendly.
sandra f | First ImpressionsYou get average because you keep bombarding me to give you a rating and I’ve literally received at least five different texts and emails saying to review you so for that you get average because like stop bombarding my phone.
caitlin h | First ImpressionsDavid was very nice and helpful
Rosalind H | First ImpressionsAll of my belongings were in great shape For over 2 years in storage at the Overbrook location they do a good job There with the storage units kept clean 👍
Micheal m | Overall ExperienceIt has rats and mice infestation
Coren W | Overall ExperienceNone
lynnette a | Overall ExperienceI was assisted by Uhaul located at 6141 Lancaster Ave. Philadelphia, Pa 19151. The customer service there was amazing, I would’ve tipped the two great young ladies that helped me while I was there. Great experience and very easy, I would’ve tipped go there again.
ROBERT M | First Impressions