Please do not store your stuff here, you will not be happy about it. The staff may help you after a while, but it will take them a long time. There are so many mistakes and things I could write here, but there are just too many to mention. The latest one is that when we went to clean out our storage room the facility had put another lock on it, so we couldn’t get in. The manager finally came to unlock it, but it took him at least half an hour to get there. This place is just a mess. Happy to be done with them.
JAY H | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85023
U-Haul Moving & Storage at 19th & Bell
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- 4.0 Average Customer Rating
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After getting the glitches out of the key card working to open the gate, everything else was good. The young man at the counter was very helpful. When any errors were found, he was more than willing to fix them and correct them and make them right. He was very helpful. his name was David A, and he was very helpful. There was a little bit of a confusion, but he took care of it and everything was done any timely and well manner, which I appreciated very much.
REBECCA D | Overall ExperienceME ROBARON Y NI SIQUIERA ME ENSENARON LOS VIDEOS YO CREO QUE FUERON LOS MISMOS TRABAJADORES QUE ME ROBARON LAS COSAS
ZINDY O | Overall ExperienceThe GM was very nice and helpful.
KRISTINA B | Overall ExperienceThe GM off bell and 19th was beyond helpful. He also keeps you laughing. I had a wonderful experience there.
KRISTINA B | First ImpressionsClean, convenient and reliable. Very friendly and helpful owner and staff. Had my grandma’s stuff stored for a few years and my experience was great. I would use them again in the future for sure.
Tiffany L | Overall ExperienceKeith is exceptional in customer service
Latina W | Overall ExperienceI want to commend the manager at this location. He was always courteous and available to assist me. I appreciate his helpful manner, and I just wanted to say thank you for everything.
Joice F | Overall ExperienceAnthony O. Was above and beyond for Extended customer service. He was very personable, very knowledgeable, and took extra steps to reassure me on any issues that I had in closing out the unit. Kudos.
marsha s | Overall ExperienceStaff over the phone wasn’t help had come in store every time to get a understanding and ask questions
ZENEEKA M | Overall ExperienceKeith is so very nice , goes out of his way to be of help !! I thought it was his store..he is always there !! You live here ? I asked once ..almost !! He replyed!! Such a nice person.
lily p | First ImpressionsExtra: I could not get the unit door lifted. I had to go for help. The man came and actually lifted the door and gave me the lock and showed me how to easily access the unit. Extended customer service. I was grateful.
marsha s | First Impressions