Thanks for the best experience
SELENA M | Overall ExperienceSelf Storage Units in Phoenix, AZ, 85042
U-Haul Moving & Storage of South Mountain
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- 4.0 Average Customer Rating
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The young man help me move heavy stuff from the U-Haul truck
LATRICE V | First ImpressionsNA
Godefred W | Overall ExperienceI really thank you for letting us move in on our first months free We actually got two storage units for free thank you. It helped us out.
Joey V | First ImpressionsThe staff is the best, I’ve ever seen!
Rebecca S | Overall ExperienceHad a pleasant experience
NICOLE H | Overall ExperienceVery Professional. THANK YOU.
JOE S | First ImpressionsThe entire process was Smooth. I was overwhelmed at, what I thought was an immediate move! DeMarcus took extra care in explanation of the hours, key card, etc. I was Thankful to his interpersonal skills. When I was informed that a mistake was made concerning the apartment lease, I contacted the Manager. He was more than understanding. Overall, the entire experience rates a 10+! Thank you kindly Ms. Teresa A. Walker
Teresa W | Overall ExperienceStaff was extremely helpful and friendly
Joseph B | Overall ExperienceStaff here is amazing!
tiffany n | Overall ExperienceAny issues were immediately addressed, I was notified when my lock was improperly attached. They double locked to prevent mischief. This showed me they were attentive and showed me what I was doing wrong. Friendly staff and owner. Great 👍 job!!
deborah o | Overall ExperienceThe experience was Upstanding! The young man was thorough in explaining details.
Teresa W | First ImpressionsYou raise the rent price too often. Your customer service is dogshit. You lie on your advertising for 24hr access. You would not prorate the rent by going past 3 days. This place charges double than other storage rates. You charge to use the trash. I will never use a U-Haul storage or U-Haul truck ever again in my lifetime and I will pay extra if I have to to not use anything U-Haul I rate your performance as a business a zero
Richard L | Overall ExperienceThough the storage units were nice and secure. The price is pretty high, and ever 2 to 3 months you get a notice saying they're gonna up the price again. I drove 8 hours just to empty out my unit so I wouldn't have to keep paying the high prices anymore. And I can tell I wasn't the only one who was struggling to pay the raised rates. Lots of units has tags for late payments on them. It's sad to see. Some of the staff was nice but others were pretty rude. We had 15 days till they would take our unit but they locked it up 5 days early and refused to let us in till we made a payment. After we emptied it out and told them we no longer wanted the unit, a working went out to make sure the unit was empty and came back saying the storage unit door was broken and we would be charged for it. I went back in to look at it because I know it was working fine. The worker recorded me as I looked at it. And of course just like I said, it wasn't broken. The worker didn't even bother to actually check what was wrong before deciding I was gonna be charged for the door. It was just off the track, I push it back on and it was fine. As I was leaving I went to toss something in the dumpster and the same worker came and said if I wanted to use the dumpster it would be a $25 fee.... I just wanted to throw away a water bottle. I feel like they were trying to squeeze every cent out of me and that's just sad. I would definitely never use U-Haul for storage ever again. And I will DEFINITELY not be recommending it either.
JOSHUA T | Overall ExperienceYou guys worked so much with me in my time of need. 10/10 I would definitely recommend this location!
Brianna G | Overall Experience