* Too much hassle * Had to have UHaul vehicles moved to allow our vehicle access to storage unit. * Storage unit was padlocked. Had to walk to office to get some to unlock it * Light in unit did not work . Attendant told me it was not UHaul's responsibility to repair.

I would highly recommend Ballantyne Uhaul to anyone new to the area and in need of storage. The people who work here are great.

Was over charged for my U haul space and waiting to be contacted for resolution.

Good morning- Chuckie and his team were great all the way around! I had an unexpected and immediate need to move belongings with nowhere to take them. They helped with pricing out trucks, moving materials and even unit size based on my needs. The only issue I had was warmer than expected climate control areas near glass front windows. I will definitely be back or recommending others to UHaul Pineville-Matthews!

Two of the best associates I've met in any line of business. We were treated like VIPs the entire time. Thank you!

The elevator to the second floor was not working for over a week so I had to carry my items down stairs at the end of the building. Called the office to advise and they kept saying how to press the elevator button quickly after swiping the card. Eventually they came and tried themselves and saw it wasn’t working.

The guy that helped was super awesome and very efficient. I purchased some boxes and needed to return 1 today and Brianna tried to help me but she couldn’t figure it out. After 30 minutes, I finally gave up...

Every employee was friendly and alsways helpful. Thank you to all of them.

Chuckie was so helpful with every aspect of my storage unit.

It was smooth sailing!!

The team at that location is exceptional. Friendly, professional and accommodating. Defiantly will make the extra trip to do business there again.

Communicating with the staff was always easy. Never had a negative experience here.

Great service and very helpful

At a very difficult time in life, Chuckie and his staff went above and beyond to help me as much as possible. I was there a little over a year and saw several GM's come and go. Chuckie did the best.

Great management! Great staff!! 😊

Chuckie and his staff have been very helpful with all of my truck and storage needs for moving my business and household.

Above excellent customer service from Denzell. Also another young lady in the office was very warm and welcoming. This was a way better experience than using Public storage.

I was very happy with the service

Great customer experience

All good

Pretty seamless to rent a storage unit. They do require proof of insurance. I don't remember seeing that requirement. (It could have been there, but I didn't remember seeing it.) 1st month is free.