I reserved a 10 x 10 storage unit only to be told on the move in day that they didn't have any units available and that a reservation doesn't hold the unit. I blame UHaul, not this specific location, for this incredibly bad service. Could you imagine if a hotel did this to you?! If they wanted me to pay in advance to guarantee the unit, I would have happily done it but nothing said that I needed to do anything other than make the reservation. Instead, I paid for a truck, I paid movers and then had no place to put our things after we moved! Ridiculous!!!
Thomas C | First ImpressionsSelf Storage Units in Pittsburgh, PA, 15201
U-Haul Moving & Storage of Pittsburgh
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- 4.0 Average Customer Rating
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Ramon helped me out at the U-Haul facility and he was excellent. He was very friendly and professional and knowledgeable. He also went out of his way to show me storage unit options to ensure I picked one that was suitable for my needs. I am a highly satisfied customer in great thanks to his customer service.
HOLLY J | First ImpressionsEveryone was very helpful and were there to aid me when I was making mistakes checking myself in and out. Very grateful!
Mark W | First ImpressionsWhile the staff were kind and helpful, the move in was not an easy process. They were having severe issues with the computer booking system. I was not able to move into my unit on the day I originally booked. When I returned the next day, the unit that they moved me to was already filled with someone else’s things. I ended up being there for HOURS between both days while this was sorted out. The employees did work to make things right and I appreciate that but I am probably never going to rent anything from U-Haul again. It’s not been a smooth process.
Thomas H | First ImpressionsAnthony was very kind and knowledgeable
jean t | First ImpressionsDerek and the manager were awesome. professional, courteous, helpful, efficient, moved with sense of urgency. i was very impressed.
Nathan R | Overall ExperienceI can’t understand why it’s U-Haul‘s policy not to contact the people who rent at your facility that you had a flood. This is unacceptable. I plan on contacting the Better Business Bureau, the local newspaper and the chamber of commerce about what had happened here.When I inquired what had happened, the manager (Nikki) told me that she had just started working in this facility and did not know of a flood. Again this is unacceptable. Her immediate response was did I purchase the insurance policy. I had no knowledge of this policy. I doubt that the policy covers flooding. Even though it was my son‘s clothing and some electronics that were destroyed. I think someone should call and let people know of a flood situation so that they can go and take care of their belongings. The question I have is this U-Haul‘s policy not to contact people? My name is Alex Good. My phone number is 732-687-0725. You already have my email contact information. I would like to speak to somebody about what happened here. My son Ethan has now been forced to purchase all brand new clothing because of what your policy is. Thank you for your time.
Alex G | Overall ExperienceWish there were maybe more loading docks if possible but otherwise good.
Grace k | Overall ExperienceWhen staff took me to the assigned storage unit, it was not empty but locked. Apparently due to mismanagement and need to rent a bigger unit and cost more. This makes the online reservation useless and costly.
Shih-Chieh L | First ImpressionsRamon was very helpful
Tavis S | First ImpressionsRamone was very friendly and professional. I would recommend u haul to anyone.
Eric B | First ImpressionsWas at this location for A long time and you call and bust back about late payment thanks
RALPH W | Overall ExperienceNew owner was awesome. Helpful and very kind.
Seth M | First Impressions