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MELINDA H | Overall ExperienceSelf Storage Units in Poughkeepsie, NY, 12601
U-Haul Storage of Poughkeepsie
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Storage Customer Reviews
- 3.5 Average Customer Rating
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This was our first experience with storage. I wished I would have asked more questions when I reserved my space. We went directly to the storage facility expecting someone there who could help us with checking in. After what felt like an eternity on hold contacting the truck/ trailer store down the road. We were told that we needed to go to the store first and then storage. It’s a busy place with a lot of stuff going on with everything.
Olivia P | First ImpressionsThanks
BENJAMIN C | Overall ExperienceWe were given the address of the place to take the truck before we left. I had my teenage kids as movers take a taxi to meet us there. When I got there, I discovered that I had been given the wrong address, as it was a gas station without a storage service. I called uhaul, was given another address and went there. When we arrived, there was storage, but no office to check in. That required another address. We drive to the office, got the information for the storage unit and took ANOTHER Uber there with the movers. When we finally got there, we discovered that the unit was on the second floor and there was no elevator!!! Had i known that they would need to carry my heavy boxes and furniture up a flight of stairs, I would have hired professionals!!! After this, we had to drive the van back to the original location, so we went over the mileage AND wasted a ridiculous amount of gas simply because the uhaul staff kept giving us incorrect information!!!
SANDRA M | First ImpressionsUpon moving in, we realized the unit was too small; however, uhal staff did make the change easy for us. On the way to the new unit we saw several roaches.
Maureen O | Online Move InThe staff who helped set up the rental were great, but gave me the wrong access code which delayed our mo e in
Chris S | First ImpressionsThanks !
Tianna M | Overall ExperienceThanks, to the staff at U-Haul Poughkeepsie, they were great and helped on the move in, on short notice.
Dean M | Overall ExperienceOnly problem was there was a water leak into our unit that ruined my kurig and my toaster and rusted my knife set. It seemed to come from The middle ish from the silver vents
Tanya G | Overall ExperienceThe reservation was doubled and confused the staff helping me, which prolonged the the move in time.
Chester D | Online Move InThe Space is inconvenient. There shouldn’t be stairs if there’s no elevator. I left as soon as I realized that there was no elevator.
Loxcia C | Overall Experience