I could NOT get the zip tie off the door so I could not move anything in when I got to my unit the first time.
Rojean M | Online Move InSelf Storage Units in Prescott, AZ, 86301
U-Haul Moving & Storage of Prescott
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Storage Customer Reviews
- 4.5 Average Customer Rating
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Everything was always great. I had my storage unit for over 10 years and the staff was always excellent and the place was always clean. A few times I had issues with my pass card but really other than that it was all good. I had to give it up because it got too expensive. Started at around $50/mo and was over $100 most recently so I decided I can live without it but overall it was a great experience.
SUSAN J | Overall ExperienceThe dock area at this facility is very congested with both customer and Uhaul trucks. Not an easy access facility. The overall service from all the associates was very good.
Doug P | Online Move InThe staff were super helpful during my transaction. The girl and the guy had excellent customer service and are examples of how employees should treat customers. They saw that I was stressed and didn’t understand what was going on and they diffused me and talked me through the process and answered every question I had. They then went above and beyond to make sure I was taken care of since I was on a time crunch.
Tim J | First ImpressionsI broke my first key in the lock. Manager was very helpful at explaining my options. Managed to get the broken key out myself.
James K | First ImpressionsDidn’t catch her name but, the middle aged blonde haired cleaning lady went above and beyond to help me move in. Thank you 🙏.
REX L | Overall Experiencethis U-haul is very busy so you have to wait and wait. Hard to get through on the phone to the location. I did have a good experience with the gal that helped me close out of storage. She was knowledgeable and was able to walk me through it.
laurie s | Overall ExperienceThe area by the back dock is treachero us. The 20 foot and 26 foot trucks have a hard time backing into the area. There are too many trailers and hitches in the way to back up correctly when people have a trailer on the back of the truck, they proceed too far into the driving area, which can cause an accident. Something needs to change.
Tonya O | First ImpressionsManager Desarie is open to suggestions of my previous complaints with Karen Fann about the construction that limits access to the facility,
Daniel B | First ImpressionsMore than once, I had employees parking in front of my storage unit if I’m gonna pay $300 a month for a drive up storage unit there should be no parking in front of it. I mentioned it once before and it continued to happen and that’s why I moved out.
CHRISTINA T | Overall ExperienceI was a renter for approximately four+ years. Staff was always friendly and very helpful. Facility extremely clean.
Kenneth H | Overall ExperienceStaff was very good and helpful.
Jay F | Overall ExperienceThis was our second time storing at the Prescott U-Hail indoor facility. Both times were a great and easy experience. Love that they don’t require prior notice to move out and hold you to an additional months rent. But at the same time, I know it is hard to secure a unit with them, so they don’t seem to have any stressors filling units. The only reason why we left was because they did not have larger units available. Checked regularly for one of their largest units for months without success. Again, another testimony to how full their facility is. People seem to hang onto their units. Thanks!
Jennifer B | Overall ExperienceGreat service appreciate the manager MS wolfer very helpful
roger n | First ImpressionsThank you
Marie S | Overall Experience