The only problem I had is my tools were kept in my storage and I would show up at 7 and on many occasions the door was still locked. My saws do not fit thru the little door. And I don’t have time to go to the front and ask. If it wasn’t for that it was excellent. I wouldn’t leave but between road construction and now having to make U-turns to get there, it has just become inconvenient to get to the unit. I will still continue to rent trailers and trucks and will always recommend to everyone cuz I’ve been a customer forever. Thank you for all your help and being helpful.
cristopher p | Overall ExperienceSelf Storage Units in Prescott, AZ, 86301
U-Haul Moving & Storage of Prescott
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Storage Customer Reviews
- 4.5 Average Customer Rating
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All U-HAUL employees were kind and helpful. Them made our moving experience that much better! The equipment performed as expected. Reception at the end of our move was helpful and directive. Don’t think I’ll move again, but if I do U-HAUL will be on my calling list!!
Jack H | First ImpressionsIt was disappointing that we had mice in our unit. They nested in our couch and we were unable to salvage the couch. There was a mouse trap in our unit but it was placed in the back of the unit. I think the facility should recommend placing the traps near the front of the units in order to change them out periodically. We had this unit for 5 and a half years. It seems like we only noticed the mouse droppings in the last year. I think it would help if the staff would recommend storage insurance in case of rodent damage. Luckily, the rest of our items were unharmed by the mice.
Regina W | Overall ExperienceDesiree is super.
JOE F | First ImpressionsGeneral manager is incompetent
William B | Overall ExperienceThe card reader in the back does not work. I had to go into the office 3 times and they finally gave me a pin # so I could access my units
Richard M | First ImpressionsEverything was fine.
Melinda G | Overall ExperienceColton and Cameron and the rest of the guys were super accommodating and patient! Great experience and 100% recommend!
Todd H | First ImpressionsAlways a good experience at this location. Great staff!
Laura R | Overall ExperienceManager was very professional
Maryellen M | Overall ExperienceGiovani was welcoming and helpful!!
Signe H | First Impressions