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JOY H. | Overall ExperienceSelf Storage Units in San Juan Capistrano, CA, 92675
U-Haul Moving & Storage Of San Juan Capistrano
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Storage Customer Reviews
- 4.0 Average Customer Rating
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When I first moved in I got a call stating that my unit was unlocked as was found by the cleaning person. I was told I needed to return to lock it. When I returned, it was locked and my suitcase had been stolen. When I tried to report it I wasn't able to get in touch with anyone, when I finally did a week later I was told "oh well, there's nothing we can do." The rudest people work at this location.
Melissa S. | Overall ExperienceVery clean facility and friendly, helpful staff.
Cliff C. | First ImpressionsI had rented unit 1281 for many years and went in on Saturday 12/30/23 to try and add an 5x5 unit. The two people working had zero interest in helping. Showed me one unit on a map and did not offer to show it to me in the facility. Then they said it was reserved. I asked if any others might come available near the #1281 that I already had. They said they did not know. Zero effort. I went to another local facility and rented a larger unit and came back on 12/31/23 to move out of #1281. When moving out a lady with a smaller unit saw me moving and wanted to rent the #1281 that I was exiting. She wanted a rack that I had. We tried to sort that out with the worker there but he said he could not do that. I had to move out and then someone who was not there needed to inspect the unit and then she could rent it. I removed the rack and turned the unit over to your staff. Not sure if the lady was able to rent the unit. Really, really bad service. No effort to get up and sell the units so I took my business elsewhere. I really enjoyed the facility though but never the assistance from the staff.
Matthew D. | Overall ExperienceEverybody that works there isn't very helpful and consider it. The staff absolutely goes above and beyond to assist the guests making everybody's experience amazing!!!
STACIE B. | First ImpressionsI had an emergency need for a unit on a Sunday morning, and Y’all took care of my need in a Very prompt & professional manner. I was squared away in record time with no bologna and was moved in within a few hours of my reservation call. 👍🏻👍🏻👍🏻👍🏻👍🏻 Chris Stewart
Chris S. | First ImpressionsThe vehicle in which I rented was guaranteed to be there and it wasn't. Apparently the vehicle was rented to Amazon instead. The guarantee promised a $50 payment if the vehicle wasn't available at pick up and the associate that I dealt with refused when I asked for it. U-HAUL has been a nightmare during both move ins. I'd never recommend it.
Jason D. | Online Move InGreat placw to store your things. Zero issues or complaints w the 10x15 unit.
Miguel F. | Overall ExperienceThe facility was great, but the u-haul was not available when we arrived.
john d. | First ImpressionsFacility is always clean , well lit and very secure!! The staff is friendly and helpful at all times! This is the best storage facility that I have ever seen. Will definitely recommend it!!
Susan H. | Overall ExperienceEverything was excellent! We moved & no longer need storage - thank you!!
LORIE B. | Overall ExperienceGreat experience!
Colin E. | Online Move InThe San Juan Capistrano location was very good and they did an excellent job.
robert a. | Overall ExperienceAlways a great place to do business with.
Kenny W. | Overall Experience