Great service during this trying time.

You probably know that this facility has been a nightmare for a number of years. I had a storage unit there for a year and a half and the few times I was there (picking up moving boxes, etc.) you had been some of the most bizarre, angry and unprofessional people working AND it was always a huge disorganized mess. Your computer system is completely inadequate for the volume of business you do at that store! The person waiting on me Saturday said he had been brought in to clean up the mess but the office and store area is still trashed and you seem to be understaffed. However, he was professional and friendly - a huge improvement. I can’t answer the questions about available hours and up until Saturday I would have rated everything beyond poor- it felt dangerous. So, some of my comments are shaded by the unprecedented experiences I had in the past.. NOTE: I hadn’t been at the site August 2019. I would say your grade would be NI - needs improvement. (but much better than the past)

Super friendly and accommodating. Brook was great!!!!

The storage unit was great until they lost my padlock key and had to saw off their lock. When they switched to an access box outside the building, they never told me about it so I never had a code.

Severely understaffed system wouldn't let me check in to a storage room after we had moved all our boxes in so we had to take it out & move it to another room in higher level. Was there for 3 hours!

Excellent service and great experience overall. I highly recommend for anybody looking for storage (and moving) services! AAAAA+++++!

Gabe was courteous, professional, helpful, but most importantly very friendly. Rental process with smooth and easy. Thank you.

Great service, on time and everything was as the customer service personal defined. We are very happy from the service, it was easy and lowest cost for to move from Illinois State to Washington State

Thanks, yall were awesome!

There were difficulties in communicating the time and availability of our uboxes. Depending on with whom we talked, we got a different story. However, everyone was willing to be flexible and helped.

The lock hardware on my unit was misaligned which made getting into the unit a pain. The employees were hit or miss- a few of the employees absolutely made me day and others were very apathetic.

I have filled out every survey and emailed corporate about my terrible experience and no one has responded or seemed to care. So keep sending them. I will keep telling you how poor you are.

Friendly staff

Smooth experience loading my U-Box and having it shipped across country. Needed some extra hands to unload and was able to contract someone through U-Haul. Would definitely recommend!

Everything with the UBoxes went smoothely.

Yeah!

The facilities were disgusting. I quickly paid an extra few hundred dollars to have movers remove my belongings from Uhaul. Staff overworked, undertrained, unpleasant. Pods and trailers blocked entry.

Everyone was very helpful and friendly.

Not a good facility for storing anything you care to be not invaded by mice. Wide gaps in the doors.