Our unit itself had no lights, the Hail way lights came on as soon as we walked in but we had to walk up 13 stairs with heavy boxes and totes. At 75 years old we should have looked before renting. That was our only complaint.
Marilyn B | Overall ExperienceSelf Storage Units in St. John's, NL, A1B4R2
U-Haul Moving & Storage of Thorburn
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U-Haul Moving & Storage of St Johns
183 Kenmount Rd, St. John's, NL A1B3P9 View Available Units2.1 miles from this location -
R&M Self Storage
3 Maverick Pl, Paradise, NL A1L0J1 View Available Units
(U-Haul Neighborhood Dealer)4.5 miles from this location -
Holyrood Storage & Parking Inc
21-29 Horizon Dr, Holyrood, NL A0A2R0 View Available Units
(U-Haul Neighborhood Dealer)20.1 miles from this location
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Lights didn't work in my unit couldn't see anything no way to keep front door open to move things upstairs was a real nightmare
STEPHEN G | First ImpressionsThank you!!
TANYA S | First ImpressionsThere are boxes of items affected from the weather stripping, I wasn’t fully moved out and getting this survey, the light didn’t work, I still have the circle type lock, I paid May 3 out May 6 and hoping for a refund. I felt hustled rather than genuine upselling.
jessica e | Overall ExperienceInfested with rats and my furnitire was ruined with rat feces and urine.
Sean C | Overall ExperienceGreat
NICHOLAS A | First ImpressionsEveryone was very helpful and accommodating .thank you uhaul for my 1st hauling experience from 1 province to my home province.
JOSEPHINE S | First ImpressionsRequested a 10'x10' unit, but was given two 5'x10' units instead. When I brought this to the desk attendants attention he said that they don't know what units have a wall between the units and which ones do not have a wall. Then he told me that I'm getting two 5'x10' units for the price of a 10'x10' unit. He clearly has never moved a house into one of these units. With the two 5'x10' units you have a lot of wasted space in the 5' x10' units. I just want to be clear that this was the attendent I first dealt with when I picked up the the moving truck, the other attendents, when I closed out my units, were fantastic. I sent an email to U-Haul on this and never received a response. There were also signs of rodents (droppings) in one of my units. Unfortunately I will not use U-Hauls storage units in the future and have went to a competitor for storage.
Patrick D | Overall ExperiencePerfectly
Andrii A | First ImpressionsI didn't find it as smooth as I thought that it would go. After 2 hours of trying to figure out my rental finally got it at another location
Melody S | First ImpressionsStaff member breanna was very kind and extremely knowledgeable about the service and she explained the process in great detail. The GM krista was very welcoming and made it feel as if I were family chatting and joking. I would highly recommend this new GM to anyone. The overall environment at this uhaul has improved greatly in the last year.
CODY W | First ImpressionsI rented the unit for 11 months paying approximately $1400 and upon retrieving my furniture and belongings I couldn’t believe the stench and amount of rodent droppings over everything. Even the mattress set and couch set had holes chewed in them and had to be thrown away. We clearly saw a large hole on the wall where rodents had gained access. I consulted Dawna Thompson about the matter but it was to no avail. There was no help given and no responsibility taken by U-Haul. I was disgusted and will never rent from U-Haul again or recommend it to anyone.
LYNDON J | Overall ExperienceAmazing experience!! Staff deserves a raise because friendly knowledgeable people who go above and beyondd are scarce
GILLIAN P | Overall ExperienceVery satisfied with my experience and the staff were friendly and professional. It was a pleasure. Thanks til the next time. Darlene
Darlene W | Overall ExperienceBrianna was absolutely fantastic! She was so helpful, very knowledgeable and professional! She went above and beyond to help us and it was much appreciated@
Glenn d | Overall ExperienceJust a terrible experience. Got a unit for a month and cancelled after two days due to the staff being incredibly rude and unhelpful over a lock! They never told me I would receive a free one I went and bought one and they said it wasn’t good enough and they would give me a free lock. I said sure no problem I went to take mine off the unit and they had a second lock on there. They then proceeded to tell me I had to go buy a lock, bring it across town to another location show them the lock then they would have to find time to meet me at the unit and witness me put it on! All of this when they could have just unlocked it and I would have used the free lock inside the unit. The main issue is we couldn’t find a time that worked for us going together the whole situation was crazy. They couldn’t have done less
evan w | Overall ExperienceI was never told I was given a lock from uhual i went and purchased one. They called me and told me it was no good I said that’s not an issue I went and removed it and they have a lock for me IN the locker. But I need to either pay for a new one or go over to another location to be able to get their lock off the storage unit I paid for. So now I have no access to the storage unit I chose because the location works best for me without going across town in the middle of a work day. Absolutely ridiculous
evan w | First Impressions