The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

The manager is an awesome guy.

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.