Everyone was great
ERROLL H | First ImpressionsSelf Storage Units in Tuscaloosa, AL, 35405
U-Haul Moving & Storage at Skyland Blvd
Services at this Location:
Features Available at this Facility :
Promotions:
Available Units (All Sizes are Approximate)
What Is Online Move-In / Rent Now?
Storage Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Customer service is horrible
BRIANNA W | First ImpressionsWe came into the Skyland Blvd facility on March 1, 2025 SPECIFICALLY to reserve a storage unit beginning May 1. We were given a written statement marked "quote" but the young man at the counter told us it was not a problem and our space was reserved regardless of what the paper said. On a hunch, I phoned in on April 30 to find out that, in fact, the piece of paper provided to us on March 1 was worthless and only a quote. It did not guarantee us the space we thought we reserved and the young man grossly mislead us. A somewhat helpful older woman assisted me by phone on April 30 to allegedly clear up the matter and told me I was "lucky" because there was still space available. I went through the gymnastics of providing my son's name, both of our contact info and my credit card. I even went so far as to explain my ex-husband was handling move out with my son and it was in everyone's best interests if everything was handled ahead of time. When my son arrived on May 1 there was STILL NO RESERVATION FOR HIM!!! Additionally, the size space we had now reserved TWICE was no longer available and coincidentally we had to rent a larger, pricier space (keep in mind that at first my son was led to the appropriate size space however it already had a lock on it - i.e., it had theoretically been sold twice!). Furthermore, the woman on site assisting him abruptly decided she "needed food" and left him in the middle of the efforts for what was apparently her lunch. We are sorely disappointed with the experience we had at U-haul but given that it was move out "day" we didn't have a lot of options, notwithstanding we had prepared months in advance.
Rocco S | First ImpressionsI made the reservation for weeks in advance for a 9' cargo van. Four days prior to pick up date, I was contacted and was informed that the vehicle I made the reservation was not going to be available. I was disappointed to say the least. On the day of pickup, I pulled in into parking lot and saw that there's was a 9' cargo in the lot. When I asked, I was told that they couldn't honor my original reservation because it was already reserved. My complain is that the minute the 9'cargo became available, I should've been contacted and ask if I wanted to change trucks. That's not counting that, I rented some pats that were not given to me, I rented a storage unit as well and the one given to me was already occupied so it needed to be change. In all it took over an hour to fix all the problems. Good employees but overall experience left too much to desired. And, is was not that busy.
Nerilis S | First ImpressionsNot many downstairs big storages. Really hard moving with a upstairs one. But very nice friendly place.
KELVIN W | Overall ExperienceDue to the second price increase I had to vacate the storage unit. Not sure why it keeps going up again and again because the service facility is the same as it has always been.
Melissa R | Overall ExperienceOverall I am more than satisfied with UHaul Storage on Skyland Blvd. It was always clean, safe, and easily accessible. My only suggestion of improvement are the timed lights inside the storage facility. It would be nice if the lights stayed on longer for those cleaning or loading their storage unit. A huge thumbs up for the inside "free for all" designated location where customers can either take or leave items for free. Yes, for those looking for a storage unit, I would suggest UHAUL on Skyland Blvd. Thank You.
Dietra P | Overall ExperienceThere was no warning about how to access the second floor of the storage unit. It was incredibly difficult and the ladder handle was broken and I almost feel off the very top step of the ladder.
Anna T | First ImpressionsEverything was as advertised. Items were safe. Staff was professional! 5/5 stars 💪🏿
anthony h | Overall ExperienceYou never know when you need to take advantage of the free storage option. My apartment was not ready when I got here and I remembered I qualified for a free month of storage. This facility was clean, safe and the employees were helpful and kind. A great place and great people.
Nichole M | Overall Experience