Very good service, was a little apprehensive at first but your staff welcomed me and made the adjustment to accommodate me and met ALL OF MY NEEDS, MANY KUDOS TO THE STAFF AT 2920 Governor Prince Blvd. Thank you for your professionalism . YOU GUYS ARE AMAZING!!!!
PETER T | First ImpressionsSelf Storage Units in Wilmington, DE, 19802
U-Haul Moving & Storage of Wilmington
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Storage Customer Reviews
- 4.0 Average Customer Rating
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It was the worst experience in the world
WASHIKA C | Overall ExperienceCheck out was 5/24-25 and honestly don’t feel I should had been charged for a full month when I only used it for 2 days.
Sharon B | Overall ExperienceMy agent was very helpful and polite and vey informative and knowledgeable of all services the company offered
JO T | First ImpressionsThe Team there was very helpful and professional
noel b | Overall ExperienceThere was an issue with the storage unit that was reserved. When I came to move in on February, 12th, it was discovered that someone else was moved in the unit already. Rahmir did the best he could do to rectify the issue, by offering me multiple smaller units to accommodate my needs. A day or two later, I received a call by General Manager Steve, with an attitude telling me that I would still have to pay full amount for all of the units even though I was inconvenienced. I was going to take the issue to corporate but I never got around to doing so. After logging into my U-Haul account, I see that my move in dates listed as Feb 11, 12, 13, & 14th when it was the 12th. When I moved out on April 12th, I was told again by Steve in a nasty nonchalant like tone that I had to pay for the units or I wouldn’t be allowed to move! Then proceeded to tell me if you live in an apartment and the you had to move out by the 12 and you move out on the 12th the landlord would take you to court. Charles and Rahmir remembered the issue when I first moved in and did their best to help me. Steve should check his un-accommodating attitude especially having a position dealing with various customers and issues because I don’t see how he became a general manager anywhere!
Kamill H | Overall ExperienceThis is the worst storage experience I ever had in my life. My unit was mouse infested when I put in the claim to retrieve damages and losses, it was denied due to staff being dishonest to the adjusters so my claim was denied I lost about $10,000 due to the infestation and the employees were dishonest and not very helpful it would’ve been nice if my properties was compensated for I took a big loss lost a lot of my property and belongings, along with furniture and clothes i’m gonna be honest it was only one fella that was very helpful throughout my experience and he’s the manager
armeel c | Overall ExperienceThere was an issue when I arrived but the gentleman (don’t remember his name) did everything in his power to rectify the issue.
Kamill H | First ImpressionsThe lights were off and I ordered a 10ft storage but it’s 2 separate 5 ft units with a wall separating them. There’s no elevator in this facility inconvenient if you’re on another floor other than 1. Have to log in to 2 separate keypads to enter building and they’re not next to each other.
Stephanie R | First ImpressionsTerrible neighborhood
Mark O | Overall ExperienceStaff did not want to work with family to secure removing items from storage after Neysa Jackson passed. The General Manager ordered all family heirlooms and belongings be thrown in the trash which is what staff did.
NEYSA J | Overall ExperienceStaff members are UNPROFESSIONAL.
Andrew C | Overall Experience