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Eva B | First ImpressionsSelf Storage Units in Wilmington, NC, 28411
U-Haul Moving & Storage of Porters Neck
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Indoor Storage
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Storage Customer Reviews
- 4.0 Average Customer Rating
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This place is horrible first we’re u lock it it’s held by one screw second they lie and treat u like nothing my gate did not work for 7 months strait and I complained and all they would say is we will take care of it and never did then to top it off even after all the negative crap they come and tell me that all of my stuff had to be out by the 17 of June with no care in the world as far as we’re my stuff would go now that they surprise u with a kick out and the excuse is we are destroying the storage units just a horrible experience I would never use uhaul again in my life
EMIDIO S | Overall ExperienceBarely surrounded by a wire fence and we received less than 30 days notice to vacate because they decided to tear down the building. Absolute trash.
Austin J | Overall ExperienceThe entire process of forcing all tenants to vacate on short notice was horribly handled. Staff provided no assistance whatsoever.
Michael V | Overall ExperienceWater in storage unit from rain. Was very difficult to get U-Haul truck in and out of area
DAVID C | Overall ExperienceVery difficult to access storage units with a U-Haul truck
DAVID C | First ImpressionsThe men working in the office went above and beyond to help me.
Savannah M | Overall ExperienceDennis was an excellent company representive.
Max K | First ImpressionsJohn is always very accommodating. Thank you, John, for all your help!
Aleacia P | Overall ExperienceMaybe I would recommend it. We had rain water get into the unit, which I reported. They said they would check it out. It appeared to come from under the wall of a neighboring unit. Later when we over a month later when we came to get our things again there was standing water. There was evidence that water had been there for a while. Black mold was evident up more than 2 two inches up any wooden pieces. Granted it was isolated to the back five 5 feet of the unit. We reported it and were told that we have take pictures and file a damage claim. Which do plan on filing. I thought that one of them would have come and looked at the water to see for themselves how it got in or where it came from in the first place.
jay w | Overall ExperienceStorage facility was rundown,definitely needs to be updated
Joseph S | Overall ExperienceThe place was organized, however, I really appreciated Josh's kindness and patience to help me and not rush me. He gave me options. Immediately cleaned the space that was just vacated. I will recommend them and use again if necessary.
Almira R | First ImpressionsI had to throw away every single item in my unit because it went moldy and was destroyed. It was below ground and I’m devastated.
Allison S | Overall ExperienceJeff and his team are amazing. They went above and beyond for me in my time of need as a young professional. They are the epitome of customer service and I am blessed to have stumbled upon this specific U-Haul location.
Marquise S | Overall Experience