The staff do their job well. The only company I would ever use.
BONNIE R | Overall ExperienceSelf Storage Units in Windsor, ON, N8W3P4
U-Haul Moving & Storage of South Walkerville
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- 4.0 Average Customer Rating
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Very friendly and informative staff. Facility is clean and accessible
LISA M | First ImpressionsI had to move storage facilities due to the fact that on several occasions I could not access my unit in the evenings due to homeless people being in the facility. I did not feel safe and on several occasions I had to leave without being able to get stuff out of my unit.
Brenda F | Overall ExperienceThe security of this facilities isn't secure Some one took advantage and stole a lot of my stuff and broke my belongings that are very personal and memorable things and went to my very important documents and personal pictures that I felt I was rob of n person! The price isn’t so important but the belongs that they took and broke are very sentimental for me and my daughter! I hope the company and the security do more to prevent this to happen to other people who pay on time for their space and not stole their important belonging! I want an answer to what happened to my personal stuff!
Corazon H | Overall ExperienceUnfortunately due to my experience I will not be using uhaul again nor will I be referring uhaul to anyone I know . Paying the money I did to have my storage unit robbed in a "secured " facility is beyond unacceptable. I do appreciate how understanding Katie and her staff were with me and this situation, BUT this situation should have never happened and has unfortunately put a very sour taste in my mouth for this company.
Krystal M | Overall ExperienceYou need more customer service Reps.
Timothy B | Overall ExperienceThanks!
THOMAS M | First ImpressionsThe staffs were very helpful and professional too.
EDWARD C | Overall ExperienceAt this particular facility it was brought to my attention that someone who did not have access to that facility was accessing it he also was accessing a storage unit he was not did not have access to they were also allowed to put a fake name on my account the list goes on and on I've been waiting a week for that particular person to take over the contract paperwork was signed a week ago and as of today that storage unit was still in my name I've been waiting for 2 days to hear back from manager who's now always sick spoke to a person in store this morning that would be Thursday September 18th she assured me that that should be taken out of my name and out of my contract and put directly onto his this should have been done a week ago as it was very important as I made very sure that no one was to be accessing any of it no I've been waiting for a refund on my U-Haul truck and that has not happened it was supposed to be half off although once again it was brought to my attention that the U-Haul storage unit that was supposed to be taken on my name a week ago but still in my name I would like a truck for free no questions asked and I will not recommend you all ever again to anyone I know nor will I ever use it although the Staffing store were very kind it still doesn't sit well with me that people who were not allowed in the facility were actually in the facility people who are not allowed to access my storage unit where accessing it how is that supposed to sit with the rest of the world that uses U-Haul I would think not very well but like I said the staff in store were great but my name that was I signed a contract another piece of paper with that said person that they're taking over the unit and that as per store manager employees 1-800 number it was all supposed to happen last week and now I just saw that yet still this morning that contract was still in my name however within a phone calls it'd be surprising how fast things move when they tell me it's Texas has a problem anyways my score is zero out of zero even though the store staff we're calling it and try their best to do their due diligence just waiting on my refund for the truck I rented that I don't see how it's possible I should have to pay after this last couple weeks or months or so with you guys knowing someone else was accessing the building and storage unit
Sheri P | Overall ExperienceExcellent friendly service always helpful.
SUSZANNE D | Overall ExperienceWas not to impressed coming in for 6pm with the truck and unable to unload because storage had a double lock wth a sticker saying go to office but office close at 5 pm. Had to call UHaul twice . Second call the lady found a solution thanks to her! Cost me xtra money to pay my movers.
Catherine D | First ImpressionsVery convenient. Easy access to our stuff. Very nice storage
Oliver M | First Impressions