Emily is an amazing manager always makes me free welcome
SARAH S | Overall ExperienceSelf Storage Units in Winslow, ME, 04901
U-Haul Storage of Sebasticook
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- 3.5 Average Customer Rating
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I’m incredibly disappointed that you had squatters living in a vacant unit. I’ve never had a storage unit like this and wasn’t aware of the full way to lock my units so they also invaded my units. I just had to clean human feces out of my unit that’s still active. Disgusting. How can you advertise that your units are secure and well lit when you had squatters? My first weekend with the unit, I was moving things into the unit at all hours. I wouldn’t have had I known there was a squatter in the unit across from mine. It was not well lit in the middle of the night.
Sarah S | Overall ExperienceThe entire experience from the beginning is the worst we have ever had renting a storage until, and we have been renting units for 20 years. We will not do business with UHaul again.
Lance S | Overall ExperienceThis experience was horrible. I called the store to rent a trailer and a storage unit. I went to the store the day before I left to go get some furniture. On the day I came back to pick up the trailer. The guy who tried to assist me was from another U-Haul store. He couldn’t find my information in the system. He had to call customer service for their help. Long story short we finally figured it out and I confirmed with the guy that my Ubox would be ready for 6:00 Saturday night. No one showed up, I called the store. The woman said that there was no one there that day and time who had a fork lift permit so she told me to call them in the morning. I then got in my truck and went to the store on elm street Waterville. The guy there wrote a message to leave for the people working Sunday letting them know I would not be there Sunday, I had a family funeral to attend. I went there Monday to get everything all set and again there was nobody who could help me. I ended up having to get a handtruck from the store to go to the trailer and unload my furniture which was way on the other end of thief facility my husband and I are both elderly people with health problems and should not have been put in this position. I am very dissatisfied with this service. I feel that I shall not have to pay for any of the events that happen being rented in the trailer, renting a storage unit and possibly renting the storage unit for two months now because I had to pay the guys who showed up to help me move on Saturday night and I will not have any money until next month at the end of the month .
Kelly K | First ImpressionsA unit in the same building ours was in let rats in. They were going through all the units and DESTROYED everything we had. My Marine Corps Uniforms that I’ll never be able to get back and our furniture. We did not have anything that would attract them but someone else did and we were affected. I called the so many times from March till August and no one cared. They said “yeah a manager will call you” no one ever called back. I paid for insurance and they kept saying oh well and that they’ll let their manager know. We lost everything.
Brittany T | Overall ExperienceThank you for your excellent service at the office on Elm Street. Very professional and courteous.
Vanessa B | First ImpressionsWe had the unit for 2 years. When we moved out ,we found out mice had gotten into 3 boxes and made nests, fortunately nothing of great value was ruined. However, the mice defected in the boxes. We were surprised as to the amount of sand and dust had blown into the unit.
DEBORAH K | Overall ExperienceEmily, manager of Waterville store, was very accommodating!! She was the best we've ever experienced.
Juliet L | First ImpressionsPrice,Listed cheaper then I am paying now
Wayne M | Overall ExperienceEmily is an amazing manager always so helpful and kind.
SARAH S | First ImpressionsThank you for being so wonderful to me and understanding of my situation.
Michele G | Overall ExperienceWould have been Excellent but but our door was damaged by a plow truck and we were never notified we just happened to go get something out of our unite and discovered it and could not open our door. We had to wait a week before we were able to get into our unit.
Holly J | Overall ExperienceNo cameras
Mariyka K | Overall ExperienceThe lady that helped me was awesome! Even though we had issues with the trailer. I’m not sure of her name but said she was from Ukraine.
FRED M | Overall ExperienceEmily is GREAT!!!
Denton A | Overall ExperienceFred and i fingered it out
Mariyka K | First Impressions