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MIREILLEKOUMBAZO D | First ImpressionsSelf Storage Units in Woodbridge, VA, 22192
U-Haul Moving & Storage of Potomac Mills
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Unit was to small and I had to use another unit not what I expected
Earsell B | First ImpressionsOn 8/25/25, I met a female staff about reserving a 10x15 unit which was secure with my debit card with the first month free. On the Friday after the 8/25/25 while purchasing covers, another female stated that the unit was not secured but did another transaction for the same unit. I kept both documents. On 8/30/25 10x15 storage and and unit was shown to me which was the first month free moving forward. On the Friday of the same week while purchasing covers, the second staff stated that unit was not reserved and she did another transaction. On 8/30/25, I met a gentleman who told me that there were no reservation, but only the 10x20 was available. I became frustrated about the entire process and disappointed in the service which was a poor communications
koretta C | First ImpressionsI really appreciate Cody and I'm working with me with my storage unit this was a long journey and like the old saying it says teamwork makes the dream work.
Katrayle H | Overall ExperienceWe were very impressed with the professional services and ability to facilitate our families needs.
Bonnie C | Overall ExperienceEveryone was so nice , and welcoming and provided the best service .
Alejandra M | Online Move InI called customer service to cancel a storage unit reservation after not being able to get in contact with anyone at this location over the course of three days. To be clear, the customer service agent I spoke to couldn’t even get them to answer the phone. That resulted in them sending me an email stating that my monthly unit payment was overdue and that I would be charged a late fee. An overdue bill and a late fee for unit that had been canceled roughly 2 weeks prior. This is the result of inability to communicate and poor communication internally. I would not recommend this location to a friend.
taura k | Overall ExperienceI had a good experience with this storage unit site
ana b | Overall ExperienceBest customer service I've ever experienced by far 👏
whitney m | Overall ExperienceStaff are very helpful thanks 🙏
JEREMIASWILBERTO R | First ImpressionsThe person who helped me was very nice and went above to help.
LISA W | First ImpressionsGood and will be recommending it always.
Adelaide O | Overall ExperienceI was charged many times for nothing until now.I haven't received my refund back
jules N | Online Move InGood service nice people
YENIS M | Overall ExperienceTransaction well appreciated
AHMED S | First ImpressionsMuy buen servicio el personal muy amable
YENIS M | First Impressions