Great Customer Service! Thank You Retired USMC
FRANKLIN M
Main Road Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johns Island, SC 29455
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Wash the truck everytime someone used it
JOSEPHINE LWhen we arrived to pick up the truck, I was told my reservation was for a 26’ truck 🛻 instead of a 10 ft truck and charg d me for a 26ft truck.Luckily I had the receipt on my phone, that showed I ordered a 10 ft truck. Then I was told there were no 10 ft trucks and that I’d have to take and pay for a 15 ft. truck. Then the manager stepped in and said that yes, they did have a 10 ft truck for me. The first guy had already reversed my transaction for the 26 ft. truck and now charged me for a 10 ft., however he said that he first charge wouldn’t be erased from my checking account for 5-7 days! Fortunately that turned out not to be true because when I checked my bank account on my phone app, the first transaction was already being reversed, otherwise I wouldn’t have had enough $ in my account to cover both charges. We had driven 2 hours to pick up this truck to clear out a storage unit and we ended up being in the rental office for over an hour, which really m shed up our schedule to empty the storage unit and drive it back to Sumter 2 hours away. I asked if I could be compensated for all the time it took and the inconvenience to which the clerk said, “sorry, he didn’t think so”. I asked him to go down and ask the manager who was handling another customer, who said, “Yes, of course! “. So, they took a % off my bill, which I felt was fair. They all apologized for the confusion and we ended up with the right truck at the right price, so all ended well, but caused unnecessary stress and time out of our day.
CANDICE BA.C. working properly gets hot in truck
EDWARD PFast and thorough service. Pleasant experience.
RONALD T