The map took us to the wrong location. When we found it, the gates were locked and we had to park on the street. It felt like we were not supposed to leave it like that, but there were other trucks parked out there and a key drop box on the outside of the fence. We had booked to drop off in a 24 hour drop off location we were familiar with, but the location was changed.
Shana W
S and B Smog Hog
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Auburn, CA 95603
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Customer Reviews
- 4.5 Average Customer Rating
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Prior to returning the trailer, I asked if I could drop it off at another location in town and was informed that this would be acceptable. However, when I arrived at that location after completing my rental, I was told that I could not return it there and that I had been given incorrect information. Because of this, I had to take the trailer back to the original location, which was already closed. Despite having the trailer for only approximately four hours, I was charged an after-hours return fee. This charge is both unreasonable and the direct result of misinformation provided by your staff. I am requesting that this after-hours fee be reviewed and removed, as the situation was entirely out of my control. The lack of clear communication and the inconvenience caused have left me extremely disappointed, and I will not be renting from the Sacramento Street Auburn location again if this is not resolved appropriately
CHRISTOPHER GShannon and Billy are great people and a joy to work with. They treated me like I was their only customer.
HAROLD SAll was good!
Richard MYou guys were golden
JASON H