Very helpful and friendly staff. They accommodated very well to a last minute drop location change.
Mark G
GTX Alfred
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Alfred, ON K0B1A0
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- 3.5 Average Customer Rating
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Please note this review is not a reflection of the location owner or staff - it is of the U-haul offsite service and business model. The location staff were helpful where u-haul failed miserably. The u-haul business model relies on people's fear of not being guaranteed a vehicle they need in order to make money. The amount of stress, deception and headache you have caused me on multiple occasions when using your service has guaranteed that I will never use or recommend u-haul for the rest of my life. I will be looking to alternatives like pods and vehicle rental that are not affiliated with U-Haul for any future needs. I was not given the vehicle I had reserved and I would think you would give me a discount for the breaking the promise of service given by my reservation that had been guaranteed to me on 3 separate occasions. Not only that, you forced me to take the vehicle from another nearest location to me which added 80kms to my mileage adding close to 100$ to my final bill. Instead of giving me a discount and providing the vehicle you promised to me, you forced me to either choose another vehicle that did not suit my needs or have nothing at all the day of my move. This is not the first time I have had such a terrible experience with u-haul but it sure as hell will be the last. If you want to improve for the next customer, stop the deception of online reservations being solid and guaranteed, actually deliver the vehicles you promise to customers and provide discounts & equivalent solutions to make up for the promises YOU break as well as the massive inconveniences you cause.
Alexandre RU haul in Alfred Excellent service UHaul in Hawkesbury … lady was 1/2 hour late . Booked for 8:00 am the 25 th October and she arrived at 8:30 am … Never received my first bill of location from Hawkesbury by email for me to verify my transaction . Rented from Hawkesbury 25-26 nov and returned in Alfred location . Asked the clerk to resend it and said he couldn’t … Received my email to verify transaction for a 2 days location , 1st and 2 nd Nov rented in Alfred
Manon BHave someone at the counter who can complete reservation instead of having to do it over the phone with store owner
BEVERLY hI rented a 20' truck and when I drove to my storage and I had loaded the truck I noticed the back tire was damaged, I could not drive 3 hours to my destination. Thank God I got the insurance and had to call roadside assistance, waited 3 hours for assistance. The tire guy (Kal Tire) was awesome. It was past 11 pm once tire was changed, at that time it was too late for me to drive to destination delaying the arrival time. I had no choice but to rent a hotel room which ended up costing me more for a hotel. This issue delayed the time I had the truck for. (2 days) This rental cost me way way more than it should have and on top of all this they charged me more after the fact which I will.fight. Always take pictures of the truck before you get in the the truck and the mileage and the gas gage as they will always try to charge you more after the fact.
Mlanie J