For one, your entire business needs to analyze what businesses are actually able to provide the UHaul services. My original reservation was at La Parada Food Market but I was only made aware by someone who worked there that the lady who does the UHaul rentals never comes in. It's over the counter only there, so how am I supposed to get my truck? Thankfully she was aware of Wow Que being open and directed us there. It would be been nice if someone from the actual UHaul company had contacted us the day before or done any preparation. I was supposed to get a phone call from Uhaul the day before but had zero communication. I'm also upset because I calculated my mileage exactly, but because I had to suddenly pick up the truck from a different location, my milage was off and got charged more than I was expecting. I would NEVER recommend UHaul to anyone and I would strongly recommend people use any other company. Wow Que were very kind to redo the reservation, but it was still hard to understand the woman due to the thick piece of glass and loud music. If I hadn't rented a truck previously I wouldn't have any idea what the protocol was and there was zero assistance in that sense.
REBECCA D
Wow Que Bakery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Allentown, PA 18102
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Customer Reviews
- 2.5 Average Customer Rating
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Box of truck was full of broken glass smelled like decaying garbage. Vehicle was reserved at a convenient location was sent to the other side of town to a different location but when I drove past original location they had a lot full of trucks. Received no instructions but not sure attendant spoke English very well.
RICHARD WEverything was quick, friendly staff , very nice
WILBER VThe truck was very dirty, including both the cab and the cargo box. The cargo area was full of old furniture pads and dirt. Additionally, water had somehow leaked into the truck, and several boxes I had stored in the "Mom's Attic" area were soaked. The location also did not have the equipment I had reserved, which made the move more difficult. I was told to check other U-Haul locations for the missing equipment, but that I would still be charged for the additional mileage.
JONATHAN VThe people were extremely helpful but the truck was old and dirty
Paul J