To start with,I was called two days prior to moving and was informed they didn't have a truck for me until Monday. I was quite upset and asked the woman if she knows how hard it is to find people to help you move? I had this planned and reserve the truck ahead of time. I actually wanted the 26 foot truck but you only had the 20 foot truck. So I settled with that. She then proceeded to tell me she had a 15 foot truck. And that nothing else was available in the area. I was pretty upset so I told her to figure out what she was going to do before I actually got upset with her. So she found me a location 20 minutes out of my way. The truck ran horribly. I pulled over to try and call uhaul for help and no one answered. I need a truck for the end of the month but I will be looking to rent rent with something elsewhere. I can't believe I reserved a truck and then got a run around about it. The service needs some serious attention. Moving is stressful enough. Adding issues with the rental I planned on, did not help the cause.
Trailer Rental & Towing in Apalachin, NY at Top Gear Auto Sales
Moving to or from Apalachin, NY? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Apalachin, NY 13732 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Apalachin, NY
Cargo trailers in Apalachin, NY are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Top Gear Auto Sales!
Utility trailers are perfect for towing large or oversize cargo in Apalachin, NY 13732. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Top Gear Auto Sales provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Apalachin, NY and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Apalachin, NY online today!
Trailer and Towing Supplies
Wonderful family run business! I'll be back for my automotive needs in the future! Great customer service!
Excellent customer service
First off, I did not like that our location was changed. Second off, I am not sure if I will do UHaul again because, even though the towns in NY or about 5-10 miles apart, I was not eligible for the 19.99 a day and to boot, I was charged for mileage.
Everything was quick and easy I'm renting from U-Haul again this weekend
Made appointment over the phone. I was not told about system using my cell phone to get the code to lockbox. Very confusing. Experience ended up being ok because the owners at the location showed up and handled the situation.
The agent at this location did not verify the trailer number on the trailer with what was on my receipt. It turned out that they DID NOT MATCH which caused an hour delay when I returned the trailer at the return location. However, this agent was very helpful hooking the trailer to my vehicle for me. Thank you.
Most of my cost was the mileage, a cheaper rate would be nice.
Car Trailer was great
The truck was filthy inside the cabin. There was coffee spilled in the cupholders, dog fur, mud on the floor and the truck had such a strong smell of cigars that I had to buy a lot of car air refreshes to make it a little better.
Everyone was very pleasant and helpful
Outstanding customer service
Trailer was not ready when I got there. They had to unload the trailer before I could take it. Upon inspection the rear doors opened hard due to the lower 2 hinges on the one door being sprung and not fitting properly. Also when opened trailer doors the trailer stunk of stale beer. Must have been full of empty beer products that they had to unload. Had to leave the doors open on the trailer for a few hours to let it air out before putting anything in it. Also the guy who took my reservation (not anyone from this location) did not put down proper pick up times. The time requested was between 4 and 5pm showed at 435pm started process and your computer system added a 3rd day to the rental. Caught that before allowing them to charge my card. Returned trailer in better condition then I got it. The people at the location were very nice and great to work with other then the above situation
The 24/7 Truckshare system simply doesn't work. The location had my truck ready to go, but when I tried to use my phone to check in, I got a bizarre error message saying something like "no resource has been assigned" and then it crapped out. Had to call customer service to get it to work. Defeats the purpose, doesn't it? Someone didn't do their job, it wasn't at the local site. I have a good impression of the location, but a VERY POOR impression of UHaul.
I ordered a 15' truck from the Vestal Uhaul location. I arrived at Top Gear Auto Sales in Apalachin for the truck at 7:50am. I drove + walked around the place looking for the entry door. I met Matt an employee who directed me to the correct door. His coworker arrived at 8:10am. I followed them in and indicated that I had ordered a 15' truck from the Vestal Uhaul location from 8am - 8pm on Friday 3-1-19. The employee who was late complained of the Dunkin Donuts not having his coffee ordered so he had to visit a different D+D to get his correct order. I did not get out of there until 8:20am! The truck was a bit dirty in the back which I swept out with the push-broom I brought. I brought the truck back at 7:50pm and the place was closed! So I admit, I should've left the key in the drop box by the door. But I wasn't used to doing that. So I took the key with me. I thought Top Gear would be open at 8am Saturday morning. I called at 8:30am and left a message stating that they had my debit card. I checked my messages on my phone at 10am and got a message from a manager at Top Gear wondering where the key was to the truck. So I raced back to Top Gear returned the key and the manager charged me an extra hour because I didn't get the key back until 11am. They opened at 10am. I did not care fpr the tardiness of the person who opened up so late, but I admit I should have left the key in the drop box by the door. I guess I learn by my mistakes.
Amazing customer service by this location. Very understanding and welcoming. Lovely bunch they are there. When I need another rental I'm definitely hoping to go back to them.
Very friendly. Easy, quick process when picking up the trailer.
Excellent experience, nice and easy drop off!
The young gentleman who helped me was courteous, friendly, and efficient; and came out to help me get the trailer hooked up to my truck as the rain was starting. Also volunteered instructions about how to return the trailer on Sunday while the place was closed. Couldn't ask for better.
Associate was very helpful and went above and beyond to ensure my wife and my satisfaction. He was courteous and insightful. Thank you.
Owners were fabulous to deal with. They went out of their way to rectify a situation, and deserve 5 Starts in terms of customer service.
This rental was done by someone else using my name, phone number, and driver license number. I made several phone calls to U-Haul corporate offices as well as the actual rental location prior to the equipment being returned but was unable to persuade the rental location to obtain the identity of the renter. My primary complaint is that U-Haul did not verify the identification of the renter when the equipment was picked up or even after I requested they do so on the return of the equipment. The only help I got was advice to file a police report which I did.
The return was pleasurable, thanks for the help.
good service an everything went well