JPS Ford was Awesome and very helpful, but as of right now I will never use U-Hal again! I downloaded the app to rent a U-Hal 4x8 trailer the app gave me one price like 122 something, but when JPS checked me in I got a different price 134.96. I was like the app is telling me a different price. I was like it's okay I need the trailer. I rented it for 5 days and the contract I signed said total amount charged to credit card would be 134.96. When I went to check in with the app it was like 192 something. That was retiring it at 7:50 am and it wasn't due tell 12:30 pm When I called customer service they said it was like 189. I said I was told it was the 134.96. She said that is just and estimate and that their are taxes and fees. I said okay let me call them back. I signed a contract stating what my total price would be which showed tax and everything. if that's not the final price then it's very miss leading. I got different prices 4 times. JPS was awesome and took care of me, but your system needs work. If I sign a contract, I'm signing saying I agree to pay the total amount on the contract not a totally different price when retiring it!
Joshua H.
JPS Ford
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Arcadia, LA 71001
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- 3.5 Average Customer Rating
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It took an hour for the lady to even figure out how to even input my information in the system. Then she put me under someone else's account that previously had my cell number of whom I DONT KNOW. I called and when I arrival I was quoted 19.95 but when I returned the truck told that it would be 29.95.and was not told about the secret fees.I asked should I put gas in the truck and was told no that they would do it then charged 50$ for gas. The lady tells me upon bringing the truck back that she was really just starting doing Uhaul for JPS and didn't really know what she was doing. I only went 14.3 miles 2 trips so I'm not dis agreeing with mileage but if I was told the other things I would have never rented the truck or If I was told that if didn't put gas in the truck I would be charged 50$ I would have put gas in the truck. My paycheck was 204$ and I have a child. So my experience was horrible and I feel like I was SWINDLED. VERY DISAPPOINTED ☹ï¸â˜¹ï¸â˜¹ï¸
Raddura H.Nothing...fast and professional process...extension of rental was very easy
Elizabeth D.My equipment was scheduled to be picked up 70 miles away from this location a week in advance. The day before pickup they called to inform me they didn't have my equipment and sent me here. Upon receiving the truck my Dollie's as previously ordered were not in the truck. I can understand being switched this location may not have had the additional equipment. Overall this U-Haul interaction as a whole has been upsetting.
David P.Samantha at JPS Ford location had awesome Customer Service. I would recommend this location to anyone.
Lonnetta H.