Brought the trailer to drop off and no one was there, even though the open light was on. I called 3 times & left messages. Their parking lot was small so I was essentially stuck in there with the trailer and no idea if they would be back so I could return it. I finally got a phone call returned and the lady I spoke with said it wasn’t a location for drop off, but she went above and beyond and let me know I could drop it off anyways and she would handle the rest. I was very frustrated and probably a little rude, but the customer service rep did so much to help even in a really rough situation. Would reccomend the people again, not the experience
KATIE L
Ashland Simply Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Ashland, VA 23005
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Site Manager Agi Kledzik was extremely helpful and professional. We had a question about the rate and milage and she called UHaul office to settle the issue to our satisfaction. The van showed Low Tire pressure so we had to put air in the back tire before getting on highway. Also, van showed "Oil Change" needed. The equipment was clean, so I answered "Yes" above. Perhaps the questions above "Was the equipment clean and well maintained" should have a scale rating rather than simply "Yes" or "No." Overall a good experience.
LYNDA WThe manager was incredibly helpful and friendly! I will use this location again and again!
Alan PShe’s very sweet
Skye YThe only issue I observed was that a tree needs to be trimmed at this location. There are limbs that scrape against the truck and sticking out on the passenger side . They lay against the truck while it is parked at this location.
Christopher A