My experience at this location was extremely disappointing. We rented a U-Haul and returned it to the same location within two hours. Upon returning the vehicle, Ms. Pat inspected it, took pictures, and signed off on the return. Despite following the proper return process, we were later accused of taking the vehicle, which was completely unacceptable. It was frustrating to have to defend ourselves when the vehicle had been properly returned and acknowledged by an employee. This situation reflects a serious lack of communication and accountability. Customers should not have to deal with accusations because of internal errors or poor recordkeeping. I would strongly recommend improving the return documentation process and verifying the facts before making accusations against customers.
Shawanda M
Doo Drop Inn Market Beauty Supply
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Atlanta, GA 30318
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Services at Other U-Haul Locations
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkEasy, quick, and reliable pickup & drop-off.
Jose RVery quick and efficient staff and nice and clean trucks
Diamond SI was over charged
Abriona HThe front counter lady was really rude
Antwaun G