Took a day and a half to check in is trying to charge me for gas even though truck was returned with right amount of fuel, refusing to return my deposit until next week. Will not be using U-Haul in the futureMikaela F.
Trailer Rental & Towing in Bad Axe, MI at Off Road Outlet
(U-Haul Neighborhood Dealer)
Bad Axe, MI 48413
(Just East of Huron Memorial Hospital)
Services at this Location:
- Mon-Fri: 9 am - 5 pm
- Sat: 9 am - 12 pm
- Sun: Closed
Special Operating Hours
- 5/14/2021 - 5/31/2021: Closed
- Free towing inspection
- 24 hour customer return
One-Way and In-Town Local Rentals in Bad Axe, MI 48413
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
They were closedBRENDA KAY N.
Matt was very helpful in determining the most economical way to rent the trailer. Will definitely do business with him again.Al B.
We rented a 20ft truck they had our reservation for a 15 ft truck? Trailer for truck transport wrong size and did not fit our truck so had to return.Natalie L.
Everything was just fine. Professionalgary D.
Easy to return using appChris S.
They said it was sanitized, but the cab was dirty and I had to clean it out myself. Kind of worry some with the corona virus around. The back of the truck was clean though. Didn't have any windshield wiper fluid.Brian B.
We returned our trailer to our destination location on a Sunday when the contract indicated the equipment was due. I specifically asked when we picked up the trailer if someone would be at the destination to help unhook it from our truck and were told yes. It was closed. The trailer doesn't have a jack to lift the hitch off the ball. It was the largest trailer (6x12) and too heavy for us seniors to lift with our arms. Eventually the owner of the location arrived for other business and although he saw us struggling never inquired if we needed assistance. We finally figured out he worked there and asked for help, and he reluctantly agreed after we told him we were calling for U-Haul roadside assistance (was on hold for at least 10 minutes waiting for roadside assistance to answer the phone).Ronald V.
Service was fast and friendly, Kevin was very professional and I was able to quickly get on my way. He worn mask, which was a plus. If anyone is planning on using u-haul In the thumb of Michigan. I would recommend using The Outlet in Bad axe.Timothy K.
This location goes out of their way to satisify.They know their stuff and I recommend highly.James M.
This office went above and beyond to help me. I need a trailer a few times a year, I am now a loyal customer here from now on.Robert J.
The truck was dirty with food wrappers under the seats. The truck only had 3/8 of a tank when picked up. The lock behind the truck is rusted or something. Was so hard to turn the letters to unlock. They had parked another Uhaul truck right in front of the one I rented so had to drive in reverse through the grass and between tree's and a fence just to get the truck out of parking lot to even use. I feel like I I should get a 50% refund for all the hassle I had to go through. Never again will I use this Company!DeeDee D.
Nice truck, great A/C on a hot day. Good and fast service. I'm happy with the experience.Paul V.
The key is to have everything done online before going to the business, then it is a very smooth process.Robert H.
No other choice in the areabarry W.
The rental was flawless, the trip had multiple variables that could go wrong, everything was correct and worked like it should. Thank you U-Haul and the Off Road Outlet. See you again GeorgeGeorge M.
Nothing,the pickup very smooth and didnt have to waitDENNIS R.
Very slow check in process, understand it was a 3 week old new system but more people at this location should know how the process works. Need more training, big time. I also did Express check in and it still was slow.MATTHEW S.
Young man (name un-known) at counter, then hook-up, very helpful & courtious. A definite asset to the company!James M.
they cost me over 400.00 by the way they made up the order.then they hucked up the trailer wrong and left the wire dragging and the ball wrong and sent me out knowing one turn signal and brake light out. How do you think I feel.I contacked a woman using internet then by phone and she said that the price would be 380.00 when I picked up the trailer but it was 995.00 plus tax then she wouldn't answer her phone when the u-haul yard tried to call.Terry J.
The trailer I used made a lot of noise, but it worked great, very affordable and great service.Robert H.
Only issue that I had was it was hard to get my vehicle out with the trailer hooked up when there is big boxes in the way and not enough room to get outMark P.
Dropped off after hoursDebra D.
Easy to drop off. Horrible to pick up.Kristy K.