UHaul truly disappointed me; as I am a repeat customer since 2019, and was totally and utterly appalled at the 3 sites I was shuffled between to obtain my RESERVED and CONFIRMED CARGO VAN. Granted I was utilizing bus transportation, to which I kept uHaul abreast of my arrival times which initially were 1130 am. The original confirmed and reserved Cargo Van for 1130 am ended up being picked up at 600 pm. A span of 6 and 1/2 HOURS. At this pick up location; 2929 Washington Boulevard Carroll Park MD. My move ended at 210 am due to the discretionary nature allowed at a UHaul Store vs a Pick up Only. Staff at ALL Locations was rude, disrespectful and downright ugly. In that I was shuffled between 3 locations, using mass transit I made each reservation and confirmation. The policies at each location were unbelievably ridiculous. I was told at the final locations 605 pm by Terrell that it was up to the GENERAL MANAGER to set policies. I asked if the GM was available. Terrell responded "Naw, he ain't work weekends". I now was told by the next Staff Person at 2929 Washington Blvd that there were additional policies that applied to Cargo Vans, remember im still trying to just get the Cargo Van. This Staff person was belligerent and condescending and an obvious racist. No one at the 2929 Washington Blvd Carroll Park MD location wore ID badge, extended any greeting, asked if I required any other assistance or said goodbye thank you. I was told very curly that "We close in 55 minutes Lady". You either upgrade to a larger truck incurring additional charges not within my budget to move, not even close to my budget. I was at the hands of a nasty agent representing uHaul. I am 72 years old, handicapped, had 2 movers which I agreed to pay them each $125.00. In summary, uHaul did not even come near customer service, baited and switched my Reserved Cobdurmation and did upgrade not by price but to a bigger truck which, praise the Lord was available and ready to go. Six and one half hours to JUST pick up the Cargo Van is unacceptable. No one, possessed any customer service skills. Racism was overridingly apparent. I stood listening to several transactions and other customers in store(s) and could not believe the arrogant, and sarcastic nature of uHaul representatives. Shame on uHaul just pure ugly employees, ugly dirty pick up at all 3 locations. I should be considered to be compensated, however upon returning the 10' Box truck I was hit by an 80 year old gentleman turning left onto Baltimore National Pike and he totaled his car as he also damaged the front end of the 1 p' Box Truck and had one flat passenger rear tire, a passenger side mirror was also damaged. Now the older gentleman gets out of his vehicle comes up to the driver side bleeding from a cut on his left wrist that was immediately attended to by me giving him tissue to put pressure on the site he had sustained what he called "assurance cut". I called 911 for an ambulance for him to find out from him "I dont need a medic. I am fine". I photographed all 4 corners and front and back of the uHaul 10' Box truck. Five Baltimore County Police arrived, in addition to the Ambo, as is Standard Procedure after #13 Fire Truck arrived following the Medic. I never got to get the elder gentleman's information as the chaos of the accident itself was deferring me from obtaining. I called uHaul immediately to report the Accident only after the Agent I spoke with said to me loud & clear "You wasted your time talking to me". You need to talk to someone else. Really uHaul!! This is how you do business?
Mary S
Brooklyn Crown
(U-Haul Neighborhood Dealer)
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- 3.5 Average Customer Rating
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It was very simply an I was ready to go
KEVIN AThey scammed me and charged me $120 for missing equipment even though everything was returned.
PHABIAN CI dropped that truck off at approximately 4:57 PM when my drop off time was 5 PM on the receipt it has I dropped it off at 5:15 that is so not true and I have screenshot proof to prove it!
KEISHA MIt was completely unprofessional, dirty , it had someone items in the truck when we got there the man at the gas station acts like he can’t comprehend and does warn you about a service fee. I don’t recommend this location at all
JULIAN B