No attendant present (even though the location was open and I was told there would be an attendant there) and had to complete pickup by phone, which took a while. Also, the phone app was super buggy on my motorola and kept crashing/logging me out/not letting me advance to the next page so I had to use my wife's phone to complete. The remote pickup wasn't a huge issue honestly, the bigger issue was that uhaul's app was really bad and forced me to call, and the customer service rep told me I'd be able to get help from an attendant but then I had to end up calling over the phone (if I'd known it was a remote pickup I would've been more prepared).
Aran T
F&M Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21229
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Customer Reviews
- 4.0 Average Customer Rating
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I did not receive my Money back for a rental I paid for
Keith WI think someone used the rental for trash removal because there was a weird smell but the truck was clean so that’s not their fault. Great service!
INESHIA CNo internet connection so I could not use the app to take pictures and return. Signal was only 2 bars. Took forever!!! People at location were very nice and helpful.
David LGreat customer service. Very friendly and helpful!
Gregory M