The attendant wasn't clear about instructions and was rude at drop off
Natina O
Russell Street Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Baltimore, MD 21230
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Customer Reviews
- 3.0 Average Customer Rating
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The employee at the Shell gas station your authorized dealer was not professional at all. I did my return truck via the app and he gave me a hard time. The. Proceeds to tell me if I don't lock the truck up there will be a charge on my card. I had done told him 3 times doors are locked and the back door is locked as well. I don't know how they became an authorized dealer. They need training all the way around
Bonnie PMy experience with this location was pretty horrible. AJ or AR can’t remember the exact name of the customer service associate stayed behind bulletproof glass, and shouted directions. Each time I indicated I couldn’t hear him. He got increasingly agitated, in addition, he and someone else continued their conversation and ignored any of my questions throughout the entire initial interaction. When I inspected the vehicle, I found a broken right rear right side mirror, trash in the bed of the truck and a fuel gauge at half when I went back inside to talk to the customer service agent I got the same surely and angry response so I continued with my day. When I return the vehicle, I showed them all the pictures that I took all four sides, interior, and the mirror and he began to argue that I should’ve shown him the mirror. Indicated that I tried to show him, but he wasn’t interested so I left with the vehicle. The agent also asked me to remove and bring him a handtruck that I did not rent. And all this experience was so bad and this location was so unacceptable that I definitely will never return to this site
Stephen GAttendant at gas station sent me and my wife to various areas outside with keys to retrieve the dolly and packing blankets. We did not use packing blankets due to them smelling like urine because they are left outside. Attendant also gave no instructions for the rental. Very poor experience
Luke BKind of a Meh experience, but if my friends were in a pinch, it would do.
Ramona W