I picked up my vehicle after-hours of the office renting the truck; the office was a trucking company not a U-Haul location. The key box was hard to find as there were no signs directing people to the location; it was in between the two trucks but near a light. I was able to get the keys using the app along with some assistance from calling U-Haul.
William T
MSD Express Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bartlett, IL 60103
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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At online it shows office hours and should be open but it was not open. I had to call a number and gad to finish rental process using my cellphone. Then person advised which truck to take and went to lock bix but will not open. Person called someone and he came to the lock box but he also failed to open. Then he opened the return key box and gave me different truck. After I returned the truck I looked in to my CC charges, their were 3 pending charges all pending. I called the your representative and he said I should get a final bill very shortly and pending charges will be gone. I waited 3 days and no final bill so I called afain and with in the hour I received the final bill. I have rented from Uhaul and other companies and this was the worst service I have ever received.
Mark CHad a hard time with the key box lock. Needs to be replaced. Nice truck easy pickup and drop off. Truck rode really well
jacqueline gIt was only one person working and me and another people waited long time because is no more employees helping.
Jose MEasy to return the truck. It's a great location for me. The only issue was the tight parking spot for taking pictures of the truck for return. The app crashed during photo loading. When I opened it back up, the truck showed returned. All seems to be ok, though.
Christopher P