The keys were not available. Spoke to dispatch they had me break open the dropbox because that’s where the keys were get in the truck and there is no gas in the truck barely made it across the street thank God there was a gas station. I was in town three hours away from my home 15 minutes away from my kids college town which wasn’t even where I was supposed to originally pick up the truck The gas station did not have credit card it was ridiculous
Crystal H
Xtremsounds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bartonville, IL 61607
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Customer Reviews
- 1.0 Average Customer Rating
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Obtaining the vehicle was an absolute pain. Once I was finally in the vehicle, the cab was completely filthy. Then, once I turned the vehicle on, the gas gauge was on empty. Not even 1/8, but right at E. So the first thing I had to do was go to a gas station and fill the tank, which cut into the time of my haul.
jay pSim kits
Steve SHad tire blow 30 miles down the road and waited for 2 and a half hours by the interstate for assistance to help fix the tire. Wait time was really long and I was unable to complete my project due to the delay. I must commend the person at customer service as she was really helpful and very responsive! Catherine Lyon
Catherine LWorst uhaul experience I’ve had. I did online check in. Took the employee over 45 min to get my truck for me. Didn’t know what he was doing. Entered my credit card info into his phone. Didn’t have the dolly I reserved. Didn’t have enough furniture pads and the ones he did have were extremely dirty and thrown into the back of an already dirty truck. Didn’t go over the truck at all or the mileage and gas.
Curt C