When I arrived a man outside said he was going to call the boss. He made a call then handed me the phone and the person on the other end ask me a couple of questions then said he would call back. Short story is that I received 6 emails, identical emails, for my contract. The man who was outside got me the keys to the truck and showed it to me outside. Never walked the truck for damage, nothing. Just said return it with the same amount of gas as was in it. There is a lot of room for improvement
Jeff M.
Delco Plaza and Wireless
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bastrop, TX 78602
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
I had to back up and hook up to the trailer myself. The gentleman only came out from behind the counter once i got it all hooked up and it was only to take a picture of the trailer before i left.
Brandon S.All they did was take the keys. DID NOT do a walk around or verify mileage of the truck. Charged card $99 saying I was over the allowed mileage when I was under the mileage allowed
Dakota M.Perfecto
Adan G.The customer service agent was not very knowledgeable. It took forever because he was on the phone feeding someone all the information. It appeared that he didn't have a computer and the person he was talking to was processing everything. On top of that this was not the location I rented from online. But when I got to the online location I rented from he had no equipment. He looked it up for me and told me where U-Haul had moved my rental to. Which was extremely inconvenient as it was out of my way the opposite direction and added additional unnecessary miles to my rental. Overall it was NOT a pleasant experience
Ron C.