No one was there to pick up. I waited 40 minutes in cold/snow. Did mobile pick up and was outside again. Lock frozen to get to keys. Truck backed into metal fence and smashed against it. Piled high with snow to get into it. Lady that maybe works there walked in when I was leaving and acted shocked to see someone. Didn’t speak to me. Horrible experience. No one working and truck not easy to get to at all
Kristin B
The Vault Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Beaver Falls, PA 15010
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Customer Reviews
- 3.0 Average Customer Rating
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The truck clearly needed to be vacuumed and wiped down. Also, the mobile check-in process was a nightmare at this location. The directions were trying to guide me through the gate to get to the truck(which the code didn't work anyways). The chat function in the app did not help my issue. But, there were clearly trucks parked outside of the gate and key boxes on the outside as well. I had to call a different UHaul place for them to transfer me to receive help and the correct instructions. I will now only rent a truck from the Chippewa location, not the Beaver Falls or Monaca location.
Gennifer DTried to charge for mud on tire and a receipt from a previous customer. Def charged for gas when I have photos of the gas at pickup and drop off.
kevin tAsked for 6X12 trailer and was given 5X9 trailer. Total waste of time and fuel. Very disappointed.
GREG VDesk attendant was great. Don’t care for my experience with Uhaul, though.
Mollie M