In-person customer service was stellar and the truck I rented was exactly what I needed. However, it is frustrating and difficult that you need a smartphone to rent anything. The rental and return process on the smartphone was inconvenient and the website/app did not function correctly, which made me worry that I would be charged for more time or usage of the truck than I actually had done. Thankfully the customer service representative was very understanding and kind, and helped us make sure that everything went well even with the broken smartphone app. Please fix this by providing a way to do rentals and after-hours drop off without needing a smartphone.
Innes M
Sophias Rental LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Belchertown, MA 01007
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Not a thing!
Sara HFantastic customer service for pick up and drop off.
KEVIN OThe young man who helped me with my rental was extremely polite and personable. Do all you can to keep him on staff.
Curt WDefinitely 5 stars for this location. Best experience ever when renting any type of vehicle. The van I rented was very clean and in great condition. The facility itself reflected the same attention to detail and they were excellent to do business with.
Nanci F